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Yabbit + MS Teams Integration Flyer Preview

The Benefits of MS Teams Integration

Get More Features with Yabbit + MS Teams Integration! MS Teams Offers Collaboration While Microsoft Teams is the ultimate tool for collaborating with your team mates, with over 250 million active users, it leaves a lot to be desired when it comes to voice functionality for your business. Yabbit Knows Voice Yabbit offers all the calling features your business needs without charging you that premium price! Your business deserves features that make communicating easier! Better Together! Download our flyer to see why MS Teams Integration with the Yabbit Platform is a better move for your business! Grab Your Complimentary Copy You Will Learn What features you can expect to gain through MS Teams Integration The benefits of adding Yabbit to your communications stack Why Microsoft may not be the best option for you as a stand alone business solution Download Your Copy Today!

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Dangers of Remote Work: A Cautionary Tale

Remote Work / yabbit

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22″][et_pb_row admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] With Covid-19 still running rampant, and lock downs continuing to plague the business industry, we have found some new issues and pain points of remote work coming to light. Loss of functionality in business communications has become painfully clear as more and more workers move to remote status. Remote work, while being a saving grace for many businesses, can also have a dark side that needs to be addressed. Features of a Great Remote Work Phone System Remote work is the blessing that both employers and employees are looking for. As employees are forced to work from home during lock downs, modern day technology is the only piece keeping businesses going. However, remote work is not an easy adaptation for some businesses, especially if your business is operating with an on-premise phone system. If your company was not forward thinking and did not have the right phone system set up to go into remote work, your business is what suffered. Protect Your Team with Mobility As mentioned earlier, remote work is on the rise. In fact, the number of people who work from home has risen 159% since 2009. A major hurdle for some businesses is how to allow their employees to work remotely without access to assets located in the office. This is where the mobility of VoIP phone service with the right phone system comes into play. Some VoIP phone services offer mobile applications. These turn any mobile device into an office phone. While using the mobile app, your employees will have access to the same features they would have if they were working in an office with a desk phone. Not only is mobility great for your remote workers, but also any workers that go from building to building, or travel for business meetings (even internationally). Giving your team remote access to important company information can mean the difference between a great customer experience and a poor customer experience. Call Analytics Means Better Monitoring Call analytics can be a very useful tool for businesses. Call attribution can help you understand where your calls are coming from. This can help with your decision making for your marketing efforts. If your employees are working remotely from their personal phones, your business will miss out on all this important information. Call data can improve sales and marketing through analysation. With insights on caller location, duration of calls, and when heavy call times are, customer service can improve. Not only can you use this information for staffing purposes, but also training purposes. This is why it is so important to have a phone system that your employees can access for their remote work. Collaboration Tools Encourage Team Work One of the biggest perks of working in the same location is the ability to collaborate. The right phone system makes collaboration easier. Included in some systems are real time video conferencing with screen and file sharing. Additionally, many of these platforms also offer real time messaging, and even integrations with your CRM or MS Teams platform. The right phone system makes remote work simpler with all your business communication functions in one easy to use platform. The easier it is to collaborate, the better your teams communication and productivity. Avoid Remote Work Dangers with Yabbit Yabbit is here for all your remote work and cloud-based communication needs. With a platform full of features your business needs, Yabbit is the reliable and simple solution to take your business to new heights. Your remote workers will have access to all of their in-office features with our take anywhere platform. Worried about how you’ll keep up with customer needs while avoiding the dangers that come with remote work? Don’t be! Our all-ears team will help answer any questions or concerns that arise. Contact us today to get started! [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]

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adding unified communications to your managed services mutliple devices

Major Benefits of Adding Unified Communications to Your Managed Services

UCaaS Providers / yabbit

[et_pb_section admin_label=”section”] [et_pb_row admin_label=”row”] [et_pb_column type=”4_4″][et_pb_text admin_label=”Text”]In the world of managed services, you have a LOT of competition. Customers may pick their managed service provider depending on the reputation of the provider or the solutions they have to offer. Adding unified communications to your managed services can help you stand out amongst your competitors and help you land new customers and upgrade existing customers. What is Unified Communications? You probably already know this but, unified communications (UC) is an internet-based service that integrates different forms of communication and devices. Communications include, but is not limited to messaging, video conferencing, voice, emailing, and mobility features. UC has come a long way since the 1980s! What are the benefits to your customers? Your customers will appreciate a communications solution that offers simplicity and efficiency. This all-in-one solution provides your clients with everything they need for better communications with their business. Your customers will love you for adding unified communications to your managed services because they will see a reduced cost in their communications budget. With all aspects of their communications combined, their overall cost will be lower than their traditional methods. Your customers will also see increased productivity and efficiency in their workplace. Employees can collaborate in real-time in an organized manner with unified communications. This organization will lead to higher productivity and less wasted time trying to gather materials needed for a project. Another benefit of unified communications that your customers will love is the flexibility and mobility offered by UC. The cloud-based service now comes with desktop and mobile applications. This gives your clients the freedom to work not only in office, but also from wherever they have access to the internet. A unified communications system allows for ultimate control. Business owners will love the new control they have over phone services, video conferencing, and all other features in the UC solution. The control centres will give your customers the information they need to run their business the way they want to. How can you help your customers by offering UC? You may have clients that don’t know much about unified communications, or cloud-based communications in general. This is where you have the opportunity to build a trusting relationship with your client. When you provide your clients (and leads) with information that will truly help them, they will begin to trust you over your competitors. This builds a lasting, loyal relationship that you want for your clients. Adding unified communications to your managed services doesn’t need to be hard. The first step you need to take is to learn the ins and outs of your product. You need to understand each feature of your unified communications offering. Then, once you understand how these features work, you need to understand your clients. You can better serve your clients by understanding their industry. Once you know your product and your client, you can educate your clients on what aspects of your unified communications solution best fits them. How does adding unified communications to your managed services benefit you? When you think about adding unified communications to your managed services, you can rest easy knowing that you will reap the benefits of this offering. Keep in mind that the more you can help your customers solve their communications problems, the more satisfaction and new customers you will earn. As you establish great relationships with your customers, they will be your biggest advocates. When they are satisfied, they will refer their friends and family to you. Adding Unified Communications to Your Managed Services with Yabbit Yabbit’s UC platform is full of the features your clients need. Our reliable and simple platform is exactly what your customers need. With our platform, you can build lasting relationships that will take your business to new heights. And remember, when you have questions or concerns, we’re all ears! Contact us today to add our unified communications solution to your offerings. [/et_pb_text][/et_pb_column] [/et_pb_row] [/et_pb_section]

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5 Steps to VoIP Reseller Success

VoIP / yabbit

The VoIP reseller market can be very competitive. In the sea of resellers, you need to make sure that you stand out in the best way. You can offer your clients the best when you are conscious of your target market and product. Special services and customer experience are also key factors to a successful VoIP reseller business. For your convenience, we have broken down some business basics into 5 easy steps. If you follow these five steps, you are sure to become a more successful VoIP reseller. 1. Know Your Target Market The first step to becoming a successful VoIP reseller is to understand your target market. As you are analyzing your business, you will need to decide what you want your niche to be. Assess your interests and follow your gut. If you are excited about your customers, they will be happy to work with you. Once you have decided which niche you would like to serve, it’s time to research. You need to learn as much as you can about the industry you have chosen to provide for. Once you understand that industry better, you will be able to answer questions your customers didn’t even know they had. This helps them solve problems, which builds a trusting relationship between you and your customers. You will be able to serve your clients in ways that competitors can’t. 2. Know Your Product As a service provider, you need to know every aspect of your product. Many products can offer similar but different features. It is your job to know which products have which features and how those features work. With proper product knowledge, potential customers can look to you as an expert in your field. Leads can easily turn into clients if you can answer their questions quickly and effectively. 3. Tailor Your Product Now that you have done the research on the industry you serve and the features your products offer, it’s time to match the correct product to your customers. Finding the perfect fit will be easy for you once you have done the background work on your customers and product. Your clients will be relieved when you help guide them to the products that fulfill their needs the best. As you begin to properly match clients to products, not only will your credibility increase, but your client relationships will benefit as well. 4. Provide a Great Customer Experience (CX) In order to be a successful VoIP reseller, you should optimize your customer experience. In a study done by Microsoft, 96% of customers say their loyalty to a brand is influenced by customer service provided through the company. Going above and beyond for your customers not only builds loyalty with current customers, but also influences word of mouth advertising. If your customers are happy with the services you provide, they are likely to recommend you to their colleagues and friends. 5. Provide Great Services The services you provide your customers can also help you become a successful VoIP reseller. Stand out from your competitors by offering special services to you customers. Some service items that you can include in your pricing are 24-hour availability, maintenance, installation, repairs, replacements, upgrades, and consulting services. Your customers will appreciate knowing that once they use your company, they will be well taken care of. VoIP Reseller Success with Yabbit Yabbit is here for you. We offer the communications solution that people want. Our all-in-one telco system will change the way you engage with your customers. All of your customers can use our solutions, as we are compatible with all NBN, Fiber, 4G and 5G connections Yabbit is cheering you on and wants you to be a successful VoIP reseller. So, follow us down the Yabbit hole and contact us today!

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How to Use MS Teams to Your Advantage

Resource / yabbit

How Service Providers like you can combine MS Teams and Yabbit for a complete UC&C solution MS Teams lacking necessities Microsoft has reported over 145 million active users as of April 2021. A number that is up over 26% from October 2020. While MS Teams does offer some communication features, it is a far cry from a complete UC&C platform. MS Teams offers the bare basics Compared to other platforms of its kind, Microsoft Teams lacks many features, features that most businesses consider necessary—like mobile app reliability, analytics that are actually useful, call center portals and dashboards, and advanced call routing. The profit opportunity for you In our quick eBook, we explore the opportunity you have with a Yabbit integration with Microsoft Teams. Grab Your Complimentary Copy You Will Learn What to consider when deciding on Microsoft Teams Which features Microsoft Teams lacks How you can bridge the gap between what Teams offers and what businesses expect and need How to seamlessly go from Teams features to Yabbit features Download Your Copy

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The Remote Workforce Needs Unified Communications

Resource / yabbit

When You Need to Work from Anywhere – We’re All Ears! In a study conducted by Statista, due to COVID-19, 43% of businesses have employees working remotely. Whereas prior to the pandemic, only around 28% of businesses had employees working remotely. With unified communications as a service (UCaaS) technologies, our mobile devices, including smartphones, laptops, and tablets have now become our mobile workstations that utilize the same capabilities as our office PC. Communicating, collaborating, and interacting with your team has never been more accessible. Yabbering Has Changed Younger generations have higher expectations of work-life balance, which a proper Unified Communications platform can facilitate. In our eBook, you will discover why the remote workforce needs unified communications! Grab Your Complimentary Copy You Will Learn A handful of shocking statistics The benefits of mobility Reasons companies are investing in mobility What the modern workforce expects How to create a remote environment for your market How Yabbit makes remote solutions truly mobile >> Download Your Copy <<

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UCaaS Providers: 4 Tips To Differentiate Yourself From The Big Brands

UCaaS Providers / yabbit

The simple truth remains that there are many UCaaS providers for which a company can choose from. With a myriad of Big Brand and smaller competitors, it’s time to focus on how you can stand out as an excellent communications solution provider. The following 4 tips can help you turn your leads into customers, and help you create a stronger relationship with your current customers. 1 – Focus An easy and fast way to set yourself apart from other UCaaS providers is to focus on one niche. To figure out your target market, list out your current customers by vertical. If there are any verticals you would like to service, write them down too. Once you have figured out your target market, you can assess your solution’s strengths and how those strengths cater to your target market or markets. As you match your solution’s strengths to your target market, you can begin to focus on your preferred niche. Become an expert in that industry. Go the extra mile and learn everything you can to help service those customers. When you can answer a customer’s question without hesitation, you are creating a trusting relationship and bringing your customers value your competitors do not. Offering your clients friendly, knowledgeable interactions can help your business stand out in a positive way. 2 – Put Customers First Big Brands have a torrid reputation for bad customer service. You can use this to your advantage to create great customer relationships by providing excellent customer service that the Big Brands dare not waste time on. With a more intimate customer base, you can give each of your customers a tailored experience. When you are focused on your specific customer’s industry, you can equip yourself with the tools you need to fix any possible problems before they are even noticed. 3 – Local Ties When looking at your competition, there is one thing you have that Big Brands just can’t compete with. That is your local ties. If you are active in your community, you create a brand recognition Big Brands and other competitors will not have. Businesses owned by your clients and possible clients will start to trust you when you let them know who you are and how the solutions you offer can help them. With the correct community involvement, your brand will be the first they think of when looking for UCaaS providers. Just remember, it is important to become active in a sincere way. Give back and become active with those local to you and your bottom line will improve. 4 – Product Pricing Many UCaaS providers base their pricing off their costs. Stand out from the competition by offering a value-based pricing model. When your pricing language is focused on the benefits your product delivers, you reinforce the trust in the relationship you are building with them. This is hard for Big Businesses to replicate, as they cannot tailor their offerings to individual customers. As you are incorporating a value-based pricing model, you will need to avoid making these common UCaaS provider product pricing mistakes: matching the competition’s pricing engaging in price wars pricing based on volume selling everything to everyone charging for multiple devices Yabbit Can Help You Differentiate Yourself from Other UCaaS Providers Focusing on your customer’s industry, putting customers first, focusing on local ties, and pricing your product according to value are all great ways to differentiate your company from other UCaaS providers. However, you also need to provide your customers with excellent solutions. Yabbit offers an unbeatable unified communications platform. Your customers will have access to everything they need to fulfill their communications needs. And, you will have everything you need to provide your customers with the tailored customer service they deserve. Contact us today to discuss how Yabbit can help you distinguish yourself as a trusted UCaaS provider.

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supporting contact centers beyond covid-19 - two people looking at a computer screen with eBook giving support to contact centers through uc&c

Supporting Contact Centers Through UC&C

Resource / yabbit

Supporting Contact Centers Beyond COVID-19 Challenges facing contact centers One of the biggest challenges contact centers are facing is managing remote employees and operations. Contact centers require managers and employees to be efficient and fast with customer service. As a service provider, the challenge in supporting contact centers beyond COVID-19, lies in the tools you have. Remote work is here to stay One high profile research group, Nemertes, recently reported, because of COVID-19, almost 91% of companies now have employees working from home (WFH). Post- pandemic, a whopping 71% are still planning to continue the WFH journey, to varying degrees. How you can support contact centers The right unified communications and collaboration (UC&C) solution can make or break a contact center. Your opportunity lies in offering the best of the best. Grab Your Complimentary Copy You will learn The importance of the customer experience How efficiency, analytics, and support come into play How utilizing UC&C with Yabbit benefits your target market >> Download Your Copy <<

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VoIP and SIP Phone Systems

VoIP / yabbit

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yabbit hi-def product brief - preview of the PDF

Collaboration Made Easy – Yabbit hi-def

Resource / yabbit

Offer your customers all the collaboration features of multiple platforms, in one. Your customers want to the freedom to meet and collaborate however they want. Now you can give them that collaboration freedom with Yabbit hi-def. Grab Your Product Brief Discover All the Possibilities One unified platform Branded meetings and webinars Customized packaging Browser-based video conferencing (no downloads needed) No equipment to deploy or maintain The features of the big guys, under your brand >> Download Your Copy <<

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