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Unified Communications for customer relationships

How Unified Communications Enables You To Maintain Your Client Relationships

Throughout the Covid-19 pandemic, many businesses were forced to quickly move to a work from home model to keep business going as close to normal as possible. Many employees were and still are conducting business from their personal devices, and the push for remote work is not slowing down. In fact, Upwork estimates that “22% of the workforce (36.2 Million Americans) will work remotely by 2025.” So how do you as a business owner maintain relationships with these clients when business communications are being conducted on personal equipment? Unified Communications is your answer and solution! The Importance of Client Relationships First, let’s look at the importance of client relationships. Maintaining client relationships is the single most important thing any business can do to ensure customer retention. According to 99 Firms, “89% of companies consider superior customer service an essential customer retention element.” When there is a relationship built on a strong foundation, there is open communication. This allows clients to express their wants and needs and also allows for businesses to express how they can help meet them. Happy clients lead to customer retention, good reviews, word of mouth referrals, and ultimately increased revenue – the goal of every business! Believe it or not, client relationships can be easily maintained and great customer service can be provided through Unified Communications. What is Unified Communications? Unified Communications, or UC, is a business communications platform that allows for collaboration through cloud-based solutions. From audio calls, to instant messaging, to video conferencing, UC brings all avenues of communications together in one easy-to-use platform. These platforms can be accessed via desktop, laptop, or mobile device, giving business room to grow the way they see fit. Technology has given humans the ability to travel more often and more efficiently, and now with UC our businesses can be accessed at home or on the beach the same way they would be in the office. Maintaining Your Client Relationships With UC Ditching The Old Ways When businesses first started having employees work from home, it all happened so fast that these changes weren’t made in the best way possible. Employees were using their personal computers to conduct business and their personal mobile phones to make important business calls. While this setup allowed businesses to connect with clients, it wasn’t the same as a professional business connection. Business owners weren’t able to be as involved in the communications process as they were when their employees were in the office. Analytics With Unified Communications, businesses have access to analytics for better call management. This allows a business owner to track the stats and progress of their team’s calls, ensuring that all needs are being met with zero gaps in customer service. These analytics can also be used to track high call volume times so you can make sure that you have your staff scheduled at the right times to help your business succeed. Collaborative Integrations Chances are, your team may already be using a program (such as MS Teams) to collaborate with each other on projects. A good Unified Communications platform will allow for the integration of these collaborative platforms. This means that your existing framework can be expanded upon. You can attend to your clients and maintain relationships even better than before, with more calling features built right into your existing solutions Additionally, a good platform will also have the capability to integrate with a plethora of your other business solutions, like your billing platform, CRM, and more! This creates a single pane of glass experience and improves your productivity. Choosing a Unified Communications Platform With a Unified Communications platform, it doesn’t matter if your employees are working on their personal devices because they’ll be working through a program that you have more control over. A UC platform turns any device into a business line and keeps the control in the hands of your company. From keeping tabs on clients to tracking call logs, you’ll maintain client relationships better and easier with a Unified Communications platform. Yabbit has all the communications solutions businesses need to support in-office, remote, and hybrid workplaces. Check out our list of features to learn more about what Yabbit has to offer! Ready to learn more about what’s in the burrow? We are ready and waiting to help you succeed. Contact us today to learn more!

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10 Benefits Of A Cloud Phone System

Cloud Phone System / yabbit

There are so many cloud phone systems out there to choose from. When it comes to picking the right business for you to work with, it can be difficult to know where to start. Not all cloud phone systems are created equal and there are specific benefits you should be on the lookout for when choosing your cloud phone system. Choosing the right cloud phone system is vital to building a reliable customer relationship and can make or break your business. So, let’s burrow into the 10 benefits you need in a cloud phone system: Little Amount of Setup and Technical Touch A cloud phone system should be easy to install, maintain, and operate. Your provider should be responsible for most aspects of operating the phone solution, which frees your team up to focus on day-to-day business duties. No more costly and confusing maintenance, as all the technical stuff should be taken care of on the provider’s side of the platform. No Per-line Rental With a cloud phone system, you should only have to pay one monthly fee. Find a solution that has no per-line rental added. A cloud phone system can save your business time and money, but it’s vital to choose a provider that prioritizes you, not someone that charges an arm and a leg. Work from Anywhere, Any Time With the right solution, business owners gain flexibility. Cloud phone systems are internet-based and often come with additional communication methods, such as softphones. The right phone system should support your remote workers and employees who need to work from anywhere at any time. With a good cloud phone solution, employees can use their devices to connect and collaborate as if they are in the office. This flexibility is available to workers with the assurance that their private information stays secure. Effectively making working from home a seamless experience for teams. Work from Multiple Devices With a cloud phone system, you should have added features included with your service. For example, the right solutions come with the capability to work from multiple devices. With desktop and mobile apps, any device can become your office. You can even seamlessly transfer from one device to another device should you need to take a call on the go. Cloud Phone System’s Offer Resilience Some of the best benefits to look out for in a phone system are reliability and resiliency. Some people fear that when they use a cloud phone system, your service may go down when your internet goes down or if there is a power outage. This should only be correct to a point. Your phones that are tied to your office internet may not have service. However, any mobile devices you use will still work perfectly. Therefore, you can forward any phone calls to your mobile device or use your app and keep your business day rolling and the callers none the wiser. Management Features You will love the management features available to you from a good cloud phone system. The insights provided by data analytics can help your business forecast and see team contributions. This can help sort out any staffing issues and ensure you have representatives available during peak calling times when your customers need it the most. Integration The right cloud phone system works well with other business solutions. Through appropriate APIs you can utilize your phone system to access a lot of your existing solutions, such as MS Teams, faxing solutions, billing, and CRMs. When you decide to add more features and integrations, cloud phone systems make it easy. Allowing you to take advantage of your phone system features while streamlining your business processes with little to no stress. Recording Included Tired of providers nickel and diming you? Finding the right provider means business-critical features are included, such as recording. There should be no additional hardware required for this critical feature. With recording, managers can simply play back the material for training purposes. This feature is also convenient for any escalated claims, or items that need to be reviewed. Support for Collaboration A good cloud phone system should support collaboration and team efforts. It should provide you with access to tools like call transfer, call conference, and call record. All of these features can help your employees work together more efficiently than if they did not have these tools. In addition to those standard calling features, team messaging can take place through a cloud phone system, making collaboration a single pane of glass experience. Choosing the right solution makes collaborating from anywhere easier than ever before. Call Rules Made Easier Not only does the right system allow for collaboration, but it should also allow your business to create call rules. Call rules save you time and energy by setting up a standard for your phone calls. For example, you can program your phone to ring a few times and then forward the call to a mobile device to ensure your customers are always cared for. Choosing The Right Cloud Phone System Yabbit’s Cloud-Based Phone System gives you access to features that make your business better than ever. With chat, video calls, collaboration tools, and more, all in one easy-to-use package, your business will reap the benefits of a cloud phone system for years to come. Check out our list of features here to learn more about what Yabbit has to offer! If you would like to learn more about the benefits our cloud phone system offers, our professionals at Yabbit would love to talk to you. Contact us today to learn more!

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Why Is The Landline Finished For Businesses?

Ip Phone System / yabbit

According to reports and research, the landline might become extinct or become less used by November 2028. This is because the new analysis predicts that business numbers have taken a great fall in a year. In 2008, around 8 million landlines were used in the UK’s workplaces and offices. However, now there has been a major drop. Here are a few reasons why landlines are finished for business and IP phone systems have taken over. There won’t be a risk of having missed calls Due to less usage of landlines and more IP phone systems, there won’t be any missed messages. Business owners can’t or won’t be able to stay in their offices all the time, as they would have meetings and clients to attend, due to which there is a possibility of important calls being missed or not reaching the voicemail. Clients would want to get directly in touch with you instead of reaching your answer machine and a full voicemail. Hence, IP phone systems have started to operate better and become more convenient for businesses. Landlines aren’t as reliable as wireless networks The IP phone systems or the wireless network tends to be more reliable, as you would have a cellphone or mobile phone with you all the time and you could answer or convey important messages right away instead of waiting to go back to your cabin check-in. Hence IP phone systems have made life much easier, and businesses need to use such innovation. Moreover, through virtual phone systems and IP phone systems, you can use your technical support whenever you need it, especially when there is an unlikely problem in the server. You can focus more on running your business instead of focusing on how many calls you would have to answer back when you go to your cabin. Customers and clients prefer communicating through email or text Due to IP phone systems and virtual phone systems, text and email have become more useful than ever. Instead of using a landline to answer a query or talk about an issue, it is always good to text or professionally emails about it. Emails can be sent and received through the IP phone system easily, at any time and place, which doesn’t call the need for a landline anymore. Employees feel comfortable in using phones rather than landlines When you have employees sitting at their desks and working, you would see they are in the middle of multitasking, which involves answering emails and at the same time answering texts and queries about any issues going it. The IP phone system helps better multi-task ways, as multiple issues can be solved at once. An employee won’t be bound at the desk for a phone call and can work on the phone while getting other tasks completed. Yabbit has introduced a way to change the way many people look at the telco and customer interface experiences. It offers a cloud-based communication system for businesses, which tends to help and increase productivity greatly. Conclusion As the world develops and there is an increase in innovation, businesses have to have a dynamic environment to adapt to the innovations in technology. Hence, landlines must be old news, especially when a business operates multi-tasking. IP phone systems and virtual phone systems have helped businesses save time and operate through multi-tasking.

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Opportunities for Avaya Resellers To Accomplish More

Business Success / yabbit

Being a communications provider in a competitive market can be hard. Partnering with the right provider can set you up for success or failure. There are some companies that offer support and are willing to build relationships with their partnered businesses. This is something that Avaya resellers have had to learn the hard way. A great partnership will help businesses grow, not undercut their efforts and become more competition. In so many ways the success of these manufacturers is because of you and how you sold, implemented, and supported the customers. You are the reason your partner brand is credible. It’s time to take back your business. As you know, 2020 took the world by storm. Not many were prepared for the Covid-19 induced shutdown. Companies scrambled to keep their businesses running as they sent their employees home. Sadly, it is estimated that about 1/3 of small businesses closed their doors at this time. In response to the sudden shift to remote work, businesses needed to give their workers communications that they could use from home. This is where communications providers could make a big difference and help keep doors open. This is a massive opportunity for you to pivot your future and adapt to the new normal. Preparing For Better Business For businesses that did not make a full switch to a comprehensive cloud-based communications solution, help can still be on the way. Providers like you should be taking the time to reach out to these potential customers and help them transition to a better solution. With the growth of hybrid and remote work models, businesses have the potential to not only begin utilizing a better communications solution, but also watch the productivity of their employees increase. Workers are reporting that they are just as productive or more productive working from home. You can support this increase in employee productivity by working with businesses to bring their employees effective solutions. Avaya Resellers Need the Right Partnership You need to be very careful in your partnership decisions. While many companies boast great communications solutions, for resellers like you, a great partner is key to your success. Avaya resellers and other communications providers have often learned that reading their contracts very closely is an important step in the process. As you choose which company to partner with, you need to make sure that your customer base is secure and will not be poached by you partner if they choose to end your partnership. After all, you have worked hard to build relationships with your customers. It would be a shame to see all that hard work go down the drain when your “partner” makes a few phone calls. Did you know there is a ‘no cause’ clause in your Avaya agreement and you can be given 30 day’s notice? Did you know that Avaya may ring your customers during those 30 days to say you’re not authorized to support them any longer, or even give the other dealers names to your customers? Supporting Customers You would be amiss if you do not educate your customers on how the platform can support remote and hybrid workers. As you educate your customers, you build a trusting relationship that will keep your customers coming back year after year. Taking these opportunities to educate customers helps build rapport with clients. A strong relationship is vital in establishing a reputation as an expert in the field. You still have this credibility as you have delivered a successful outcome for a long time. Your IP and your reputation are still intact. As Avaya resellers know all too well, establishing yourself as an expert in the field is very important. If your partner is more knowledgeable, this gives them ground to establish their reputation with your customers, which is something very undesirable. Yabbit- The Right Brand Delivered to You by the Right Partner If you are looking to add communication offerings you need to find a trustworthy partner. Yabbit not only brings you the newest and most up to date communications solutions, but also can offer you the most innovative cloud-based communications on the market. Here at Yabbit, we are hard at work searching for the best platforms, processes and the leading solutions available today. Australian build with Data Sovereignty will enable you and your customers security. Contact Yabbit today to work with a partner who cares about you and your business.

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Empowering Hybrid Workplaces with Communications

Remote Work / yabbit

Hybrid and remote work have become more popular now than ever before. When covid-19 took the world by storm, businesses needed a way to continue serving their customers while keeping their employees safe. For many businesses, that meant offering their employees the option to work remotely. Another option given to many was to offer hybrid workplaces. What are Hybrid Workplaces? Almost everyone knows what a remote worker is: a worker who does not come into a physical office. However, not everyone has heard of hybrid workers and hybrid workplaces. Hybrid workplaces support workers who are in-office part of the time and work remotely the rest of the time. This can be split in any agreed-upon way. Examples include workers who spend a majority of their time in the office, and part of the time remote. Or, vice versa, the worker could spend most of their time working remotely with an occasional “work in office” day. Some workers may want to split their time evenly between in and out of the office. The combinations are endless. Some may wonder why remote, or hybrid workplaces have become and remained popular now that businesses are back open. While workers were home during the shutdown, businesses realized that their employees were just as productive working from home as they were working in the office. This is vital information as businesses realized they were also starting to save money with their workers working from home. Hybrid workplaces have gained popularity as some business decision makers realized that they were saving money, but still need to have workers come in at least on a part-time basis. This gives workers the opportunity to check in while also giving project managers the opportunity to host in-person meetings. Mobile Necessities Mobile features that used to be niceties are now necessary features of business communications. Call forwarding, mobile apps, and softphones make working away from the office a possibility. These features can turn any device with access to the internet into a work phone. With workers scattered, sometimes around the globe, a mobile workstation is what employees need to help support their employer. A mobile workstation has become the lifeline of businesses and staying connected with coworkers and customers is more important now than ever before. If workers can answer calls and send messages right from their laptops, the company is in good shape. Employers must ensure the safety and security of their employees by protecting their employees’ personal information. With a unified communications solution, not only can a company be completely mobile, but also ensure the privacy of its users. Empowerment with Communications Communications that support hybrid work are all about collaboration through cloud-based solutions. Unified communication solutions operate through internet lines and are exactly what businesses need to support their out of office workers. Unified communications brings all avenues of communications together in one easy-to-use platform. Once a business incorporates unified communications into their business, they can start to utilize the features and functions that truly support remote and hybrid workers. Some key features included with a cloud-based communications solution include voice, video, messaging, reporting and so much more. Need More Info? If you would like to learn more about the features and functions of a cloud-based solution, Yabbit is here for you. Yabbit has all the communications solutions businesses need to support remote and hybrid workplaces. Have more questions about communications? We are here for our customers with the support and services they need to succeed. Contact us today to partner with us.

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How Your Workplace Can Transform With An Ip Phone System

VoIP / yabbit

Are you an business that deeply values your customer’s satisfaction and experience? Are you constantly concerned about juggling the cost of your CRM system with the overall quality of service provided? Then leave all your worries behind as Yabbit has you covered with their incredible IP phone system that will throw all the little inconveniences out the window and ultimately make your CRM your strongest domain. Why is it important? It is no secret that customer service has never been more important. That is why Yabbit offers an all-in-one IP phone system for your business, which improves the flow of information within the organisational hierarchy and ensures that you are available to your customers. Since 2020, the shift to work at home practices has impacted how organisations remotely communicate and manage important business activities. This is why Yabbit has integrated several essential applications into an IP phone system that will surely give your organisation the upper hand in terms of CRM. How does it improve your operations? Technology is ever-evolving, and your organisation must be up to date with the most efficient systems. After all, taking your operations to the next level is crucial in today’s competitive industries. The Yabbit IP phone system is engineered to make things easy for you with only one purpose. It can integrate with your current CRM system and only improve your productivity. Simply connect the Yabbit IP phone system to your internet network and watch it do wonders for you. Enjoy the new way to conduct online meetings through Yabbit’s award-winning video-conferencing application that combines high security and easy to use interface to improve how you communicate with people. Gain control over your employee’s performance related to customer service and communication by having access to the Yabbit IP phone systems data analytics tool. Managers can gauge the weak points in their staff members by having data on things such as speed of answer or response time, average call time, employee idle time and much more. Forget about messy installations and the cost of training your staff for new hardware. The Yabbit IP phone system is as easy to use as they come. Employees can use their mobile phone number on the IP phone system and get a separate number only for work, no matter where they go. Get rid of the costly handsets and the hardware systems, and the maintenance expense as the Yabbit IP phone system only requires a device such as computers or smartphones and an internet connection to get the ball rolling for your business’s communication efficiencies. There is no need to hire expensive IT experts to help manage the IP phone system. Bring the change your organization needs! According to studies, over 75% of people are willing to return to a business that respects its customers and provides a memorable experience. Customers expect to get assistance and speedy service, and an organisation with Yabbit’s IP phone system is sure to demonstrate that they respect the customer’s time and experience.

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Your 2022 Communications Plan Is Here

Business Success / yabbit

Business communications in 2022 looks a lot different than communications 5 years ago. Lock down has transformed the business world in many ways. The most profound way that business communication has changed is the way that coworkers speak with and work with each other. 2020 forced the business sector to go remote. In fact, remote work is estimated to stabalise around 300% of pre-pandemic levels. World-wide, we have seen that the hybrid work model is becoming popular, so workers can stay remote if they wish. No matter what the world is doing, you need to make a communications plan for your future. Some items that you need to keep in mind when creating a communications plan include your business budget, your business goals, and flexibility for remote, hybrid or in-office work. Your Communications Plan Committee Your communications plan needs to cover all communications for your company. This includes both internal and external communication. Creating a small committee to develop your communications plan is a great idea. This committee should include employees such as a manager, a lead sales representative, and an IT or tech person. These people need to have a good insight into how things are currently operating and items that can be improved upon in the future. Two Audiences for Your Communications Plan When you begin creating your plan, it is important to separate your communications into two sections, your internal communications plan, and your external communications plan. As you work on understanding the needs of each sector, you can really focus on what would be the best ‘bang for your buck’ to meet these individual needs. Internal communications plan: A great way to approach creating an internal communications plan is to talk with your team. Understanding their trials and issues can help give you a good idea of where to start. External communications plan: When creating a communications plan for your customers, it’s important to understand your target audience. As you research your customers, you need to know the industry they work in. That way, you can focus on the aspects of your product that best suit their needs. Once you know their industry, it is easier to know what they want and need and how your products, customer service, and communications can best suit them. Some key questions for your customers and your business: Do they need assistance after hours? How do your customers prefer to reach you (text, voice, email, etc.)? Do your phone calls get ignored due to your phone number being out of their area code? Goal Setting for Your Communications When setting your communication goals, you should start with broad or general goals. Below are some examples for both internal and external communication goals. Once you have general goals, it’s time to give them a timeline and focus on details to make your goals turn into reality. Internal Goals: Cut down on the time it takes to connect with employees. Make collaboration easier. Have more productive meetings. External Goals: Offer clients several communication avenues. Decrease the amount of time spent on hold by customers. Decrease the number of calls that go to voicemail. Communication Solution for Your Communications Plan A great communications plan and goals can only be achieved if you have the right communications solution. A cloud-based communications solution is going to give you the most options, functions, and features to meet your company’s goals. While there are many features of a cloud-based phone system that can benefit your business, a few features really stand out. A call center can improve response time for your customers. Automation is available in many aspects of communication including voice calls, email, and messaging. One of the most useful features for a manager or business owner is analytics. The data collected from analytics can help with many business decisions. Set Your Plan into Motion Yabbit is here to help you with your communication plan. We offer the best in business communications solutions and would love to discuss these solutions with you. Contact us today and we will work with you to make sure that your communications plan and goals are achieved through a great business communications solution.

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5 Reasons to Use Microsoft Teams and Yabbit

Microsoft Teams / yabbit

Jumping around from tab to tab looking for documents, emails and messages can be very time-consuming and not very efficient. However, many businesses are unaware of any solutions to this problem. When businesses use Microsoft Teams or other collaboration solutions, not only do coworkers come together faster and with more purpose, but the company’s bottom line can be positively affected as well. Why Use Microsoft Teams First, we need to dive into what Microsoft Teams is and why a business would use Microsoft Teams. Microsoft Teams is a chat-based program that allows colleagues to work collaboratively. When combined with other programs in Microsoft 365, users can video chat, share files, message each other and work together as if they were in the same room. Below, we have focused on 5 benefits businesses activate when they use Microsoft Teams. Easy Collaboration Microsoft Teams makes collaboration easy. Microsoft Teams was created as part of Microsoft 365. This means that all the programs in Microsoft 365 (think Word, Excel, etc) all work together as one cohesive unit. It is very easy to share documents with coworkers through this solution. Microsoft makes it easy to share documents due to their cloud-based storage. When users share their documents, coworkers can collaborate in real time on the same document. They no longer need to email attachments, make edits/comments and send back. Personalization The Microsoft App store allows users to personalize the integrations they need for their workspace. By picking and choosing which applications to add to their workspace, users can simplify their work assignments and complete tasks faster. As users and organizations add applications that are useful to them, the entire team becomes more efficient. Organization In teams, conversations can be organized by threads. Threads can be organized by topics or users. This helps organize projects and makes sure that only the users who need access to each thread have access to each thread. These threads can store past conversations, making them an excellent resource. Users can go back in the conversations and see previously shared documents. Telephony One of the most important features Teams brings to the Microsoft 365 suite is calling features. Teams allows users to make voice calls and video calls. Depending on licensing, users can not only call other employees within their company, but also external phone calls as well. Call features work from all devices including desktops, laptops, tablets and even mobile phones. This means that everyone from in-office to remote workers can easily have access to the solution and communications. Softphones With the help of the Microsoft Teams mobile app, any device can become a softphone. This important feature showed its usefulness during the 2020 shutdown that caused millions of workers to be sent home. Utilizing softphones allowed workers to access their company materials while keeping their personal information private. When Microsoft Teams is integrated, a business phone number is connected to the account. All business contacts, phone extensions, and business data are accessible through any of your Microsoft Teams platform, simply a tab away. Through the use of softphones, businesses have the opportunity to save money on hardware and maintenance. As the business no longer uses hard wired phone lines and migrates to a cloud-based system, the need for that equipment vanishes. More Added Benefits When businesses use Microsoft Teams, they can see an increase in collaboration and productivity from their employees. However, if a company solely relies on Microsoft 365 programs, they are missing out on some amazing features normally associated with UCaaS. When a business pairs their Microsoft Teams with Yabbit’s (a reputable service provider) UCaaS Solution, they unlock features Microsoft Teams alone cannot access. Below are just three of these features that can make a big difference in customer service and day-to-day business operations. Call Routing Advanced call routing with personal time frames, IVR, auto-attendants, and call queues are either missing from Microsoft Teams or not intuitive in their functionality. When calls are routed properly, customers spend less time on hold and employees can focus on their job tasks. Analytics In-depth reporting, email alerts, recording, QoS Monitoring and other analytics features are not available in Microsoft Teams. This information can be used by managers to make business decisions that can really impact the company’s bottom line. Contact Centers Contact center portals for agents and managers are crucial to many enterprises. This, in addition to a contact center dashboard, is unavailable in Microsoft Teams. Yabbit Helps You Use Microsoft Teams Yabbit is here to help businesses get the most out of their Microsoft Teams. The best way to do this is to pair it with an existing UCaaS solution. To learn more about the benefits of a paired solution, Yabbit can be contacted here. The expert technicians at Yabbit can answer all questions pertaining to Microsoft Teams integration!

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Yabbit Plays Well with Others – The Importance of Integration

VoIP / yabbit

As you look for platforms to offer your clients, you need to take into consideration the platform’s integration capability and useability. It is great to offer your clients a variety of platforms, but if they are all subpar in performance, your clients will be unhappy with the result. This could result in poor customer relations, and lost business. The best way to combat lost clients due to inferior quality products is to find an excellent product or platform to offer to your customers. That is where companies like Yabbit come in! We offer cloud-based solutions that are sure to please your pickiest of clients with our flexibility to make our product work for you! Integrations For Customization When choosing vendors to work with, it is important to consider application integrations. Integrations are what connects systems and applications. This is extremely important for cloud-based solutions. When incorporating innovative technologies, your old systems need to work seamlessly with your new systems. Integrations are a way to increase productivity by automating business processes and connecting apps. Integrations involve using APIs, which allow information from one app on your software system seamlessly flow into another application. In fact, according to Forbes, “65% of organizations prefer to deploy data integration solutions from cloud platforms or hybrid cloud.” Importance of Integrations Integrations are important for end-users. They increase the functionality of end-user systems. With proper integration, your client’s platforms can complete tasks new to them. This includes things like automation, improved and more use of the Internet of Things, and better business functions as a whole. Integrations not only affect one aspect of a business, but the business as a whole. From customer service to day-to-day business dealings, a platform that integrates well will have a positive impact all around. Importance of Usability Now that we know how important integrations are, you could be thinking that is all you need for a successful platform. However, if the platform is not user-friendly and useful, all the functionality of integrations could go to waste. In terms of usefulness, unified communications can cover everything in your business communications from voice, video, and call centers all the way to messaging. This is wonderful because cloud communications also have a mobility feature that allows employees to work from anywhere. This supports in-office, remote and hybrid work models. Again, all the uses of a unified communications platform are excellent features to have. However, they need to be simple to use. If your end users can not figure out how to work with the platform, they will stop using it and go back to their old system or find another provider to work with. That is why you want to offer a platform that has all the functions end users need to run a successful business that has a user-friendly interface. Not only does your main IT person need to understand how to use the platform, but every employee that uses communications. Your client’s customer service people need to be able to quickly access information needed to assist their customers. The owners need to be able to set call rules without much hassle. Additionally, your customers need to be familiar with how to set up their platform for their employees to go mobile and have remote access to their platform either through mobile apps or softphones. The Importance of Playing Well with Others Some solutions out there force you to use only their specific add-ons, integrations, and devices. This is great for them, but not for you or your customers who desire customization. Yabbit takes the needs of you and your customers to heart, and we work with you to help you create a platform that performs how you need it to! Fit the needs of any size customer base, no matter the budget, so that your reach can go further with the Yabbit Platform! Our platform has the features and functionality your clients are looking for and it works with all major devices. So what are you waiting for? Let’s yabber together! Contact us today to further discuss our platform and how it can improve your business offerings.

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How Channel Partners Can Remain Profitable in Today’s Cloud World

UCaaS Providers / yabbit

Over the past decade or so, mobility has become king in our world. Keeping up with the fast-paced hustle and bustle of the communications world can be a challenge for channel partners who used to have a cut and dry path to the finish line. Gone are the days where clients bought large pieces of equipment with paired software, installation services, and other recurring solutions. Channel partners are now trying to make gains with cloud services. This feat is difficult due to the lack of expensive physical equipment incorporated with cloud services. This offers much lower margins to channel partners. But one positive aspect about this switch is that most end-users are huge advocates for a cloud-based solution. Switching To Cloud While switching your focus to a cloud-based business, channel partners need to keep their customers in mind. Knowing the ins and outs of their customers’ industries can help channel partners add value to their cloud-based solutions. When a channel partner can explain why end users need certain functionality and features, they are more likely to be successful. Understanding clients is a crucial part of remaining competitive. As cloud-based solutions gain ground, it becomes “easier” to sell due to the lack of need to stock a lot of inventory. This means more and more channel partners are becoming active. When channel partners focus on their clients and their client’s needs, they can stand out amongst the crowd as an industry leader. Why the Change? While the increase in cloud-based solutions has steadily grown over the past 10 years, the Covid-19 pandemic of 2020 really boosted the need for mobility. When end users sent their employees home, they needed to offer their remote workers a way to access business assets without actually coming into the office. Cloud-based solutions were the answer to this dilemma. Smart channel partners are now able to show the value of continuing on with cloud-based solutions now that workers are headed back to the office. Channel Partner Considerations There are many steps and considerations channel partners can take to prepare their business for a cloud-based business. A Great Vendor One of the most important aspects of a channel partner’s business is the vendor they work with. A great vendor will have flexibility when it comes to their programs and financial models. These vendors should also put a high value on their partners and work to create great relationships with these partners. Be aware that there are some vendors that are taking control of channel partner’s customers. This could have a negative effect on relationships between customers and channel partners. On the other hand, these vendors are taking much more responsibility when it comes to day-to-day services provided. A Reliable Product The right cloud-based solution should be backed with geo-redundancy and a good SLA. It should also play well with other solutions and be flexible when it comes to device usage. A Knowledgeable Staff It is important for channel partners to not only receive great service from their vendors but also offer end-users great service as well. Employees should be trained regularly on services provided and any updates as they roll out. Product Variability A channel partner can also remain competitive by offering a variety of products. Continuing with physical, hard-wired equipment could help land new customers who are used to a traditional solution. Hybrid models combine the traditional and cloud-based models and can be beneficial for channel partners to offer. Yabbit Supports Channel Partners Yabbit is ready and waiting to add you as our channel partner. Our cloud-based solution is packed full of all the features end-users want and crave. Our ultimate goal is to help you build long-term relationships with your customers through reliability and flexibility. We want you to be successful, so we are ready and waiting to help you out at a moment’s notice. Contact us today to start a great partnership with all the support you need to build a successful business.

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