A virtual phone number is a simple yet effective solution for small businesses to keep up with today’s demand for instantaneous, customer-focused communication. They completely eliminate the need for traditional phone lines and their expensive hardware – along with the cost of maintaining them.
For smaller businesses, having a virtual phone number is an essential step to strengthening customer relationships and enhancing business processes.
Virtual Phone Number Benefits
Remember, the perception of your business is the reality until you choose otherwise. Having a mobile phone number may not allow you to present the right image, giving you the appearance of a solo operator rather than a dedicated team.
But, don’t just take our word for it. Find out for yourself how and why a digital phone number will reward your business.
Your communications will be cost-effective
We know that the traditional, physical phone line system can be expensive to install and maintain. Virtual phone numbers, however, operate strictly through the Internet and are generally subscription-based. This means you’ll no longer have to pay for installation and maintenance, and will be able to scale your plan based on your business’s needs.
You have the flexibility to work anywhere
Manage calls easily, no matter where you or your staff are working. Virtual phone numbers include advanced call-forwarding features to be redirected to any nominated device, including laptops and smartphones. For businesses with remote workers or staff always on the move, travelling from client to client, virtual phone numbers mean no more missed calls or leads.
This helps strengthen and maintain customer relationships while still allowing your staff the freedom and flexibility they need to perform.
You can choose a local phone number
No matter where you are, you can select a local number anywhere in Australia. Even if you don’t have a physical office in a specific area, a local virtual number will still give your business a local presence.
With the ability to choose numbers with local area codes, you can easily give the idea you’re making a local call, even if you’re located in a completely different area. We all know most people are more comfortable receiving local calls and having a virtual phone number allows you to do just that.
You have all the features of a traditional system, only better
From forwarding incoming calls to call queuing, a virtual call management system offers all of the features you’re used to plus some more modern ones, such as voicemail-to-email.
You can also go one step further to add a personal touch with Interactive Voice Response, allowing your callers to interact with automated menus. By using a recording of your staff to guide callers through their options, you’ll create a stronger first impression and add a sense of authenticity – both of which help to build client trust.
You can scale virtual phone numbers to grow with your business
Your business may be small for the time being, but we know you have plans to grow. That’s why we recommend virtual phone numbers. They can grow and expand easily with your business, whether you need more numbers for different departments, teams or locations.
1300 numbers can become expensive as you grow – you pay for every single inbound call and often by the minute. Virtual phones offer a solution, allowing you to focus costs elsewhere as you grow and expand.
You’ll have a better idea of customer interactions
Virtual phone systems usually have advanced data and analytics tools built into them, allowing you to discover insights into response times, durations, and much more. This gives you a better understanding of your business’s peak call times, how long customers are willing to be on hold or wait for their query to be answered, and the most common questions being asked.
Not only will these insights help you understand your customers better, but you’ll be able to make their overall experience with your business better for them. Including more information online and refining call processes will leave you with much happier customers.
You can balance your private and professional lives better
Want to keep business hours separate from your private life? While it can be hard to balance your professional and personal life when you’re running a business – especially if you’re only really using one phone – it doesn’t need to be.
Having a virtual phone system means, yes, you can re-route calls to any device, but you can turn off notifications for business calls outside of working hours, giving you the time to reset at home before heading in for another day at the office.
Can I Have a Virtual Mobile Number?
Yes, you can have a virtual mobile number! Virtual mobile numbers eliminate the need for having a second phone, making them the perfect solution for business owners and those working remotely who want to stay connected without needing multiple devices. You can do all the same things you can with a virtual phone number, including call forwarding and analytics.
How to Get a Virtual Phone Number
So, we’ve convinced you, have we? Now all that’s left to do is to set up an IP phone system to get your virtual phone number!
Honestly though, getting a virtual phone number is easy. If you already have an internet-based communications system, you can either contact your provider to add virtual numbers to your system or do it yourself online.
If you don’t have this system set up – no worries. Simply contact a provider and purchase a package that includes virtual phone numbers. These are normally monthly, subscription-based plans starting at around $10 a month for one to two numbers with a limited amount of minutes.
You can choose the plan that best suits your business where it is currently, with the ability to upgrade later on if you need to.
Choose YABBIT for Your Virtual Phone Number
At YABBIT, we offer flat-rate virtual number plans without any per-minute, hardware or device charges. We want to give you the best quality connections no matter where you’re located or your business size. We’re a safe pair of hands to help you navigate a technical world, offering support every step of the way.
Gone are the days of having to rely on large telcos. We offer virtual phone numbers on their own or as a part of our UCaaS services.
Get in touch with our team today to find out exactly how YABBIT can help you continue your business’s success.