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5 Reasons to Use Microsoft Teams and Yabbit

Jumping around from tab to tab looking for documents, emails and messages can be very time-consuming and not very efficient. However, many businesses are unaware of any solutions to this problem. When businesses use Microsoft Teams or other collaboration solutions, not only do coworkers come together faster and with more purpose, but the company’s bottom line can be positively affected as well. Why Use Microsoft Teams First, we need to dive into what Microsoft Teams is and why a business would use Microsoft Teams. Microsoft Teams is a chat-based program that allows colleagues to work collaboratively. When combined with other programs in Microsoft 365, users can video chat, share files, message each other and work together as if they were in the same room. Below, we have focused on 5 benefits businesses activate when they use Microsoft Teams. Easy Collaboration Microsoft Teams makes collaboration easy. Microsoft Teams was created as part of Microsoft 365. This means that all the programs in Microsoft 365 (think Word, Excel, etc) all work together as one cohesive unit. It is very easy to share documents with coworkers through this solution. Microsoft makes it easy to share documents due to their cloud-based storage. When users share their documents, coworkers can collaborate in real time on the same document. They no longer need to email attachments, make edits/comments and send back. Personalization The Microsoft App store allows users to personalize the integrations they need for their workspace. By picking and choosing which applications to add to their workspace, users can simplify their work assignments and complete tasks faster. As users and organizations add applications that are useful to them, the entire team becomes more efficient. Organization In teams, conversations can be organized by threads. Threads can be organized by topics or users. This helps organize projects and makes sure that only the users who need access to each thread have access to each thread. These threads can store past conversations, making them an excellent resource. Users can go back in the conversations and see previously shared documents. Telephony One of the most important features Teams brings to the Microsoft 365 suite is calling features. Teams allows users to make voice calls and video calls. Depending on licensing, users can not only call other employees within their company, but also external phone calls as well. Call features work from all devices including desktops, laptops, tablets and even mobile phones. This means that everyone from in-office to remote workers can easily have access to the solution and communications. Softphones With the help of the Microsoft Teams mobile app, any device can become a softphone. This important feature showed its usefulness during the 2020 shutdown that caused millions of workers to be sent home. Utilizing softphones allowed workers to access their company materials while keeping their personal information private. When Microsoft Teams is integrated, a business phone number is connected to the account. All business contacts, phone extensions, and business data are accessible through any of your Microsoft Teams platform, simply a tab away. Through the use of softphones, businesses have the opportunity to save money on hardware and maintenance. As the business no longer uses hard wired phone lines and migrates to a cloud-based system, the need for that equipment vanishes. More Added Benefits When businesses use Microsoft Teams, they can see an increase in collaboration and productivity from their employees. However, if a company solely relies on Microsoft 365 programs, they are missing out on some amazing features normally associated with UCaaS. When a business pairs their Microsoft Teams with Yabbit’s (a reputable service provider) UCaaS Solution, they unlock features Microsoft Teams alone cannot access. Below are just three of these features that can make a big difference in customer service and day-to-day business operations. Call Routing Advanced call routing with personal time frames, IVR, auto-attendants, and call queues are either missing from Microsoft Teams or not intuitive in their functionality. When calls are routed properly, customers spend less time on hold and employees can focus on their job tasks. Analytics In-depth reporting, email alerts, recording, QoS Monitoring and other analytics features are not available in Microsoft Teams. This information can be used by managers to make business decisions that can really impact the company’s bottom line. Contact Centers Contact center portals for agents and managers are crucial to many enterprises. This, in addition to a contact center dashboard, is unavailable in Microsoft Teams. Yabbit Helps You Use Microsoft Teams Yabbit is here to help businesses get the most out of their Microsoft Teams. The best way to do this is to pair it with an existing UCaaS solution. To learn more about the benefits of a paired solution, Yabbit can be contacted here. The expert technicians at Yabbit can answer all questions pertaining to Microsoft Teams integration!

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Yabbit Plays Well with Others – The Importance of Integration

VoIP / yabbit

As you look for platforms to offer your clients, you need to take into consideration the platform’s integration capability and useability. It is great to offer your clients a variety of platforms, but if they are all subpar in performance, your clients will be unhappy with the result. This could result in poor customer relations, and lost business. The best way to combat lost clients due to inferior quality products is to find an excellent product or platform to offer to your customers. That is where companies like Yabbit come in! We offer cloud-based solutions that are sure to please your pickiest of clients with our flexibility to make our product work for you! Integrations For Customization When choosing vendors to work with, it is important to consider application integrations. Integrations are what connects systems and applications. This is extremely important for cloud-based solutions. When incorporating innovative technologies, your old systems need to work seamlessly with your new systems. Integrations are a way to increase productivity by automating business processes and connecting apps. Integrations involve using APIs, which allow information from one app on your software system seamlessly flow into another application. In fact, according to Forbes, “65% of organizations prefer to deploy data integration solutions from cloud platforms or hybrid cloud.” Importance of Integrations Integrations are important for end-users. They increase the functionality of end-user systems. With proper integration, your client’s platforms can complete tasks new to them. This includes things like automation, improved and more use of the Internet of Things, and better business functions as a whole. Integrations not only affect one aspect of a business, but the business as a whole. From customer service to day-to-day business dealings, a platform that integrates well will have a positive impact all around. Importance of Usability Now that we know how important integrations are, you could be thinking that is all you need for a successful platform. However, if the platform is not user-friendly and useful, all the functionality of integrations could go to waste. In terms of usefulness, unified communications can cover everything in your business communications from voice, video, and call centers all the way to messaging. This is wonderful because cloud communications also have a mobility feature that allows employees to work from anywhere. This supports in-office, remote and hybrid work models. Again, all the uses of a unified communications platform are excellent features to have. However, they need to be simple to use. If your end users can not figure out how to work with the platform, they will stop using it and go back to their old system or find another provider to work with. That is why you want to offer a platform that has all the functions end users need to run a successful business that has a user-friendly interface. Not only does your main IT person need to understand how to use the platform, but every employee that uses communications. Your client’s customer service people need to be able to quickly access information needed to assist their customers. The owners need to be able to set call rules without much hassle. Additionally, your customers need to be familiar with how to set up their platform for their employees to go mobile and have remote access to their platform either through mobile apps or softphones. The Importance of Playing Well with Others Some solutions out there force you to use only their specific add-ons, integrations, and devices. This is great for them, but not for you or your customers who desire customization. Yabbit takes the needs of you and your customers to heart, and we work with you to help you create a platform that performs how you need it to! Fit the needs of any size customer base, no matter the budget, so that your reach can go further with the Yabbit Platform! Our platform has the features and functionality your clients are looking for and it works with all major devices. So what are you waiting for? Let’s yabber together! Contact us today to further discuss our platform and how it can improve your business offerings.

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How Channel Partners Can Remain Profitable in Today’s Cloud World

UCaaS Providers / yabbit

Over the past decade or so, mobility has become king in our world. Keeping up with the fast-paced hustle and bustle of the communications world can be a challenge for channel partners who used to have a cut and dry path to the finish line. Gone are the days where clients bought large pieces of equipment with paired software, installation services, and other recurring solutions. Channel partners are now trying to make gains with cloud services. This feat is difficult due to the lack of expensive physical equipment incorporated with cloud services. This offers much lower margins to channel partners. But one positive aspect about this switch is that most end-users are huge advocates for a cloud-based solution. Switching To Cloud While switching your focus to a cloud-based business, channel partners need to keep their customers in mind. Knowing the ins and outs of their customers’ industries can help channel partners add value to their cloud-based solutions. When a channel partner can explain why end users need certain functionality and features, they are more likely to be successful. Understanding clients is a crucial part of remaining competitive. As cloud-based solutions gain ground, it becomes “easier” to sell due to the lack of need to stock a lot of inventory. This means more and more channel partners are becoming active. When channel partners focus on their clients and their client’s needs, they can stand out amongst the crowd as an industry leader. Why the Change? While the increase in cloud-based solutions has steadily grown over the past 10 years, the Covid-19 pandemic of 2020 really boosted the need for mobility. When end users sent their employees home, they needed to offer their remote workers a way to access business assets without actually coming into the office. Cloud-based solutions were the answer to this dilemma. Smart channel partners are now able to show the value of continuing on with cloud-based solutions now that workers are headed back to the office. Channel Partner Considerations There are many steps and considerations channel partners can take to prepare their business for a cloud-based business. A Great Vendor One of the most important aspects of a channel partner’s business is the vendor they work with. A great vendor will have flexibility when it comes to their programs and financial models. These vendors should also put a high value on their partners and work to create great relationships with these partners. Be aware that there are some vendors that are taking control of channel partner’s customers. This could have a negative effect on relationships between customers and channel partners. On the other hand, these vendors are taking much more responsibility when it comes to day-to-day services provided. A Reliable Product The right cloud-based solution should be backed with geo-redundancy and a good SLA. It should also play well with other solutions and be flexible when it comes to device usage. A Knowledgeable Staff It is important for channel partners to not only receive great service from their vendors but also offer end-users great service as well. Employees should be trained regularly on services provided and any updates as they roll out. Product Variability A channel partner can also remain competitive by offering a variety of products. Continuing with physical, hard-wired equipment could help land new customers who are used to a traditional solution. Hybrid models combine the traditional and cloud-based models and can be beneficial for channel partners to offer. Yabbit Supports Channel Partners Yabbit is ready and waiting to add you as our channel partner. Our cloud-based solution is packed full of all the features end-users want and crave. Our ultimate goal is to help you build long-term relationships with your customers through reliability and flexibility. We want you to be successful, so we are ready and waiting to help you out at a moment’s notice. Contact us today to start a great partnership with all the support you need to build a successful business.

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Yabbit + MS Teams Integration Flyer Preview

The Benefits of MS Teams Integration

Resource / yabbit

Get More Features with Yabbit + MS Teams Integration! MS Teams Offers Collaboration While Microsoft Teams is the ultimate tool for collaborating with your team mates, with over 250 million active users, it leaves a lot to be desired when it comes to voice functionality for your business. Yabbit Knows Voice Yabbit offers all the calling features your business needs without charging you that premium price! Your business deserves features that make communicating easier! Better Together! Download our flyer to see why MS Teams Integration with the Yabbit Platform is a better move for your business! Grab Your Complimentary Copy You Will Learn What features you can expect to gain through MS Teams Integration The benefits of adding Yabbit to your communications stack Why Microsoft may not be the best option for you as a stand alone business solution Download Your Copy Today!

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Dangers of Remote Work: A Cautionary Tale

Remote Work / yabbit

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22″][et_pb_row admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] With Covid-19 still running rampant, and lock downs continuing to plague the business industry, we have found some new issues and pain points of remote work coming to light. Loss of functionality in business communications has become painfully clear as more and more workers move to remote status. Remote work, while being a saving grace for many businesses, can also have a dark side that needs to be addressed. Features of a Great Remote Work Phone System Remote work is the blessing that both employers and employees are looking for. As employees are forced to work from home during lock downs, modern day technology is the only piece keeping businesses going. However, remote work is not an easy adaptation for some businesses, especially if your business is operating with an on-premise phone system. If your company was not forward thinking and did not have the right phone system set up to go into remote work, your business is what suffered. Protect Your Team with Mobility As mentioned earlier, remote work is on the rise. In fact, the number of people who work from home has risen 159% since 2009. A major hurdle for some businesses is how to allow their employees to work remotely without access to assets located in the office. This is where the mobility of VoIP phone service with the right phone system comes into play. Some VoIP phone services offer mobile applications. These turn any mobile device into an office phone. While using the mobile app, your employees will have access to the same features they would have if they were working in an office with a desk phone. Not only is mobility great for your remote workers, but also any workers that go from building to building, or travel for business meetings (even internationally). Giving your team remote access to important company information can mean the difference between a great customer experience and a poor customer experience. Call Analytics Means Better Monitoring Call analytics can be a very useful tool for businesses. Call attribution can help you understand where your calls are coming from. This can help with your decision making for your marketing efforts. If your employees are working remotely from their personal phones, your business will miss out on all this important information. Call data can improve sales and marketing through analysation. With insights on caller location, duration of calls, and when heavy call times are, customer service can improve. Not only can you use this information for staffing purposes, but also training purposes. This is why it is so important to have a phone system that your employees can access for their remote work. Collaboration Tools Encourage Team Work One of the biggest perks of working in the same location is the ability to collaborate. The right phone system makes collaboration easier. Included in some systems are real time video conferencing with screen and file sharing. Additionally, many of these platforms also offer real time messaging, and even integrations with your CRM or MS Teams platform. The right phone system makes remote work simpler with all your business communication functions in one easy to use platform. The easier it is to collaborate, the better your teams communication and productivity. Avoid Remote Work Dangers with Yabbit Yabbit is here for all your remote work and cloud-based communication needs. With a platform full of features your business needs, Yabbit is the reliable and simple solution to take your business to new heights. Your remote workers will have access to all of their in-office features with our take anywhere platform. Worried about how you’ll keep up with customer needs while avoiding the dangers that come with remote work? Don’t be! Our all-ears team will help answer any questions or concerns that arise. Contact us today to get started! [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]

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adding unified communications to your managed services mutliple devices

Major Benefits of Adding Unified Communications to Your Managed Services

UCaaS Providers / yabbit

[et_pb_section admin_label=”section”] [et_pb_row admin_label=”row”] [et_pb_column type=”4_4″][et_pb_text admin_label=”Text”]In the world of managed services, you have a LOT of competition. Customers may pick their managed service provider depending on the reputation of the provider or the solutions they have to offer. Adding unified communications to your managed services can help you stand out amongst your competitors and help you land new customers and upgrade existing customers. What is Unified Communications? You probably already know this but, unified communications (UC) is an internet-based service that integrates different forms of communication and devices. Communications include, but is not limited to messaging, video conferencing, voice, emailing, and mobility features. UC has come a long way since the 1980s! What are the benefits to your customers? Your customers will appreciate a communications solution that offers simplicity and efficiency. This all-in-one solution provides your clients with everything they need for better communications with their business. Your customers will love you for adding unified communications to your managed services because they will see a reduced cost in their communications budget. With all aspects of their communications combined, their overall cost will be lower than their traditional methods. Your customers will also see increased productivity and efficiency in their workplace. Employees can collaborate in real-time in an organized manner with unified communications. This organization will lead to higher productivity and less wasted time trying to gather materials needed for a project. Another benefit of unified communications that your customers will love is the flexibility and mobility offered by UC. The cloud-based service now comes with desktop and mobile applications. This gives your clients the freedom to work not only in office, but also from wherever they have access to the internet. A unified communications system allows for ultimate control. Business owners will love the new control they have over phone services, video conferencing, and all other features in the UC solution. The control centres will give your customers the information they need to run their business the way they want to. How can you help your customers by offering UC? You may have clients that don’t know much about unified communications, or cloud-based communications in general. This is where you have the opportunity to build a trusting relationship with your client. When you provide your clients (and leads) with information that will truly help them, they will begin to trust you over your competitors. This builds a lasting, loyal relationship that you want for your clients. Adding unified communications to your managed services doesn’t need to be hard. The first step you need to take is to learn the ins and outs of your product. You need to understand each feature of your unified communications offering. Then, once you understand how these features work, you need to understand your clients. You can better serve your clients by understanding their industry. Once you know your product and your client, you can educate your clients on what aspects of your unified communications solution best fits them. How does adding unified communications to your managed services benefit you? When you think about adding unified communications to your managed services, you can rest easy knowing that you will reap the benefits of this offering. Keep in mind that the more you can help your customers solve their communications problems, the more satisfaction and new customers you will earn. As you establish great relationships with your customers, they will be your biggest advocates. When they are satisfied, they will refer their friends and family to you. Adding Unified Communications to Your Managed Services with Yabbit Yabbit’s UC platform is full of the features your clients need. Our reliable and simple platform is exactly what your customers need. With our platform, you can build lasting relationships that will take your business to new heights. And remember, when you have questions or concerns, we’re all ears! Contact us today to add our unified communications solution to your offerings. [/et_pb_text][/et_pb_column] [/et_pb_row] [/et_pb_section]

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5 Steps to VoIP Reseller Success

VoIP / yabbit

The VoIP reseller market can be very competitive. In the sea of resellers, you need to make sure that you stand out in the best way. You can offer your clients the best when you are conscious of your target market and product. Special services and customer experience are also key factors to a successful VoIP reseller business. For your convenience, we have broken down some business basics into 5 easy steps. If you follow these five steps, you are sure to become a more successful VoIP reseller. 1. Know Your Target Market The first step to becoming a successful VoIP reseller is to understand your target market. As you are analyzing your business, you will need to decide what you want your niche to be. Assess your interests and follow your gut. If you are excited about your customers, they will be happy to work with you. Once you have decided which niche you would like to serve, it’s time to research. You need to learn as much as you can about the industry you have chosen to provide for. Once you understand that industry better, you will be able to answer questions your customers didn’t even know they had. This helps them solve problems, which builds a trusting relationship between you and your customers. You will be able to serve your clients in ways that competitors can’t. 2. Know Your Product As a service provider, you need to know every aspect of your product. Many products can offer similar but different features. It is your job to know which products have which features and how those features work. With proper product knowledge, potential customers can look to you as an expert in your field. Leads can easily turn into clients if you can answer their questions quickly and effectively. 3. Tailor Your Product Now that you have done the research on the industry you serve and the features your products offer, it’s time to match the correct product to your customers. Finding the perfect fit will be easy for you once you have done the background work on your customers and product. Your clients will be relieved when you help guide them to the products that fulfill their needs the best. As you begin to properly match clients to products, not only will your credibility increase, but your client relationships will benefit as well. 4. Provide a Great Customer Experience (CX) In order to be a successful VoIP reseller, you should optimize your customer experience. In a study done by Microsoft, 96% of customers say their loyalty to a brand is influenced by customer service provided through the company. Going above and beyond for your customers not only builds loyalty with current customers, but also influences word of mouth advertising. If your customers are happy with the services you provide, they are likely to recommend you to their colleagues and friends. 5. Provide Great Services The services you provide your customers can also help you become a successful VoIP reseller. Stand out from your competitors by offering special services to you customers. Some service items that you can include in your pricing are 24-hour availability, maintenance, installation, repairs, replacements, upgrades, and consulting services. Your customers will appreciate knowing that once they use your company, they will be well taken care of. VoIP Reseller Success with Yabbit Yabbit is here for you. We offer the communications solution that people want. Our all-in-one telco system will change the way you engage with your customers. All of your customers can use our solutions, as we are compatible with all NBN, Fiber, 4G and 5G connections Yabbit is cheering you on and wants you to be a successful VoIP reseller. So, follow us down the Yabbit hole and contact us today!

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VoIP and SIP Phone Systems

VoIP / yabbit

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Starting a VoIP Business

VoIP / yabbit

As you know, business communications change quickly. VoIP – often interchanged with unified communications – is an important, and somewhat necessary communications solution that offers flexibility and affordability to businesses today. As it stands, communications can be a very lucrative business to enter. But what does it take to start a successful VoIP business? In this article, we will provide you with the information necessary to start a VoIP business, what you will need to do to make your business work, and potential benefits for your new business. The VoIP Market Several decades of existence are bound to evolve a technology, and VoIP is no exception. As a go-to solution for communications, VoIP is one major part of Unified Communications and Collaboration platforms. VoIP (or Voice over IP) is the affordable, scalable, and flexible communication tool rapidly being adopted around the world. In fact, Global Market Insights predicts that the VoIP Market will hit $55 Billion by 2025! If that number alone isn’t enough to convince you start a VoIP business, perhaps the simple ease of VoIP/Unified Communications for you and your customers will. You can easily streamline communications, shrink operating costs, and smash customer service out of the park with VoIP. Your customers will love the easy-to-use features that will bring their business into the modern age. It’s a no-brainer. Benefits of Starting a VoIP Business While VoIP and unified communication have been around quite a while, many businesses have yet to adopt this technology. As more businesses cut the phone cord and move toward cloud-based unified communications, they experience several benefits that you can leverage to grow your business, foster positive customer relations, and make sales. A white-label unified communications provider offers a complete product that you can rebrand and sell as your own. With the product already designed and developed, you will spend little to no time creating, testing and reworking your own solution. This offers you a chance to focus on your business start-up, instead of the solutions you offer. You will also save money by not needing to invest in expert coders to build your product. Brand Your Business Get ready to brand your business. When you run a VoIP business, you will have a complete product that you can market with your name and brand. Your customers will know you as their product provider and will be able to name recommend you to their friends and family. Your provider will work with the technical developments, and you will work with customer outreach. Stand on Your Own When starting your own VoIP business, you are not franchising. You will create your own business, build your own brand, and create your own reputation. You will build your own pricing schedules, billing support, and create the customer relationships you choose to create. This gives your company complete autonomy, allowing you to run your business as you please A White-Label Provider That Will Love You To Death When partnering with Yabbit, you will be able to focus on growing your business knowing that you are offering a high-quality product that utilizes cutting edge technology. At Yabbit, we not only provide you with the best unified communications needed to create trusting and lasting relationships with your customers, we also supply you with a network you can rely on. Yabbit is ready and waiting to help our partners succeed. If you’ve been thinking about getting into the VoIP business, we’re here to help. We believe in our partners and will do what we can to help them create a lasting business. Contact us today to discuss how Yabbit’s Australian based all-in-one cloud solution can provide you with the platform you need to start a thriving telecommunications business. Let’s grow together and stick it to the Big Guys!

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