voip Archives - Yabbit

The Power of the Ring: Why Voice is Still an Essential Part of Business Communications

It’s no secret that communications tech has advanced by leaps and bounds over the last few years. And that’s left us with a ton of tools we can use to connect with our customers. From emails and social media messaging to web chat and video conferencing – we’ve got it all! With all these communication channels at our fingertips, it can be easy for us to overlook the importance of one channel in particular: good old-fashioned voice calls. That’s right! Voice is still a crucial part of a successful communication strategy. And we’re going to prove it to you. Come down the Yabbit hole to learn about the unique benefits of voice technology and why you should still be investing in it. Voice Technology Gives Your Communication a Personal Touch While digital communication has made connecting with customers simpler than ever, it often lacks a certain something. That “something” helps build strong customer/provider relationships. And that’s human interaction. And studies have shown that customers actually prefer brands that use both voice and messaging to communicate with them. So, if you neglect voice, you’ll be missing out on an opportunity to build customer loyalty! 87% of customers around the world prefer brands that connect their interactions across voice and messaging. LivePerson, August 2022 Voice doesn’t just help build current customer loyalty. It’s also one of the best ways to convert leads into sales! We know it sounds crazy, but it’s true! Leads contacted over the phone generate 10-15 times more revenue than web-based leads. And if you’re not convinced yet, retention rates for customers acquired through voice technology are 28% higher than customers acquired online. In fact, it’s estimated that over 41% of businesses increased their phone conversion rates by 25% or more last year. That’s pretty impressive if you ask us. So, using voice technology increases customer loyalty and helps drive revenue for your business. But did you know it can also improve your customer experience? That’s right! Most customer interactions depend on voice technology. In fact, over 75% of small businesses start their customer interactions with voice or must switch to voice to get things done. No matter how advanced technology gets, there’s just no substitute for the uniquely human touch of voice communication. Voice Technology Helps You Communicate with Customers in Real-Time This one may seem far-fetched. After all, many of us remember being trapped in “phone mail jail” – stuck in an endless loop of recordings and button presses, with no human being in sight. But thanks to advancements in voice technology, communicating over the phone has never been faster! Softphone Applications. These let your agents answer calls even when they’re out-of-pocket, ensuring your callers don’t get put on hold for no reason. Sentiment Analysis. Many hosted phone systems provide free sentiment analysis, giving your agents insight into how a caller feels so the call can be appropriately handled. Advanced Call Routing. Customers can be connected to the right agent faster than ever by choosing the right call routes for your business! Most phone systems have multiple options (skills-based, most idle, round-robin, list routing, etc.) so you can meet customers’ needs quickly and prevent agents from being overworked or underused. Thanks to these features, and better communication strategies, voice is still a crucial part of your customer’s experience. With it, you can connect your customers with a human being that can answer their questions or troubleshoot with them in real time. You can retain loyal customers and increase repeat business by providing that human touch with voice technology. Voice Technology Humanizes Your Brand & Makes Customers Feel Cared For We’re not here to talk trash about AI-driven communication. When used correctly, it can be an excellent tool for businesses. But many customers are sick of talking to multiple robots before speaking to a human agent. In fact, over 75% of customers around the world want to interact with human beings more as technology improves – not less. So don’t ditch your phone systems just yet. A whopping 59% of customers think that companies have forgotten how important the “human element” is to an excellent customer experience. Voice technology also helps you communicate with people who may not be able to access the internet! After all, they might not own a mobile phone. Or they could own a mobile phone but be stuck with limited capabilities or capped data. What will they do to communicate with you? That’s right – pick up the phone for a quick chat. And when they do, they want to talk to a real person, not a robot. And if they don’t get one, they’ll take their business elsewhere. If you want to build strong customer relationships, you need to be using voice technology effectively. Make sure you’re using all your features to the fullest. Prioritize agent training, making sure they can provide a positive and engaging customer experience over the phone. Do what it takes to make sure your voice channel is as optimized as your digital ones! Don’t You…Forget About Voice! Because sadly, many modern businesses do. Yes, the newest digital communication tools have taken their place. But voice still plays a critical part in building customer connections, converting leads to customers, and bolstering customer relationships! Ignoring its importance could cost you—big time. Especially since most of your customers still value talking on the phone with a knowledgeable agent! There’s something irreplaceable about verbally troubleshooting a problem with another person. It makes a customer feel seen, heard and supported like nothing else. So, no matter how tempted you may be, don’t let new tech distract you from making the most of your voice technology! Instead, harness voice to elevate your customer experience and stay ahead of the competition. You won’t regret it! Speak Up and Stand Out with Yabbit! Ready to level up your voice technology? Look no further than Yabbit! We’ve got a solution that will give you the voice capabilities you need and the voice-driven results you

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5 Tips for Selling VoIP Services

Business Success / yabbit

There’s no question about it – sales can be a tricky business. But don’t worry about it, we will discuss some of our tips for selling on this blog. If you’re building a team from the ground up, you’re often unsure how to start. If you’ve been running a team for years, you often fall into plateaus and ruts where the revenue just isn’t there like it used to be. No matter where you are on your sales journey, the team at Yabbit can help you out! While we don’t know what market you might be selling to, we do know a bit about sales. We’ve gotten together a few of our favorite tips & tricks to help you start – or jumpstart – your sales efforts around VoIP services. So, let’s jump right in! 1. Tips for Selling: Ask Insightful Questions We’ve all been on the receiving end of a sales barrage. A person yammering away about their product, reciting their prepared spiel about how it will save you money and time and maybe even get you to the moon. How’d that make us feel? Probably less inclined to buy whatever they’re selling, if we’re honest. Which is why your sales team should prioritize asking questions – especially in exploratory calls. Instead of listing off a bunch of features the person may not need, ask them about their current solution. Are they happy with the products they’re using? What have they enjoyed the most/the least about the products? How would they like to improve the service? Do they see themselves using the service as they grow over the next five years? Asking these kinds of questions will lead prospective customers to reflect on their current service. Does it fit their needs? Were there any major service-impacting outages? And the more they question their product, the more they might begin to realize their current provider isn’t a great fit – leading them to give your sales rep a call. 2. Tips for Selling: Offer a Whole “Genre” of Services Many providers make the mistake of limiting themselves to just one or two communications offerings. Like a hosted PBX platform with contact center features. But that’s not enough to differentiate yourself in this increasingly competitive market. Customers don’t want a different provider for every communications service. They want one provider for their communications needs, from phone systems to video conferencing to contact center software. So be that one-stop-shop! Be the provider that offers as many communications offerings as you can. Not only does this give you more streams of revenue, but it also gives you the chance to mix and match unique bundles based on what a particular industry needs. Plus, you won’t have to worry about partnering with other MSPs who might start trying to poach your clients. 3. Tips for Selling: Make it Easy for Your Clients to Grow Another mistake providers make, often by accident, is making their offerings difficult to scale. Instead of allowing their clients to add the seats, sessions, and users they need when they need them, companies require their clients to purchase a whole new package. Now clients have more seats/users/sessions, but they also are paying for features they may not need, integrations they won’t use, and other add-ons that are included in the new package. Rather than dividing your features into various packages, consider charging per seat/user/session. That way, your clients can easily scale up or down based on their needs and pay for the features and functions they actually use. This kind of flexibility saves them time and money – an excellent selling point when you’re going up against the competition. 4. Tips for Selling: Know Your Offering Backwards and Forwards One of the hallmarks of some bigger brands is their lack of immediacy. When clients call they’re either put on hold for half an hour or more, sent through a confusing IVR menu, or transferred multiple times to multiple people in multiple departments. And the worst part? At the end of all that stress, they may not get a satisfactory answer to their questions or issues! Don’t be that kind of provider. Train your CX team until they’re experts on the product. Make sure they’re accessible to your clients as often as possible and have the power to address and solve any problems they might have. Not only will this improve your current customer retention, it will also draw new customers into the fold. After all, who doesn’t want fast, personal, expert service? 5. Tips for Selling: Partner with the Right Provider This one should be a no-brainer. In order to sell well, you’ve got to partner with someone who not only has a top-tier system, but also will let you have the control you need to sell it well. This includes not only a full feature library and cutting-edge functionality, but also an excellent administrator portal where you can manage your customers’ platforms, draft and send quotes, track bills, etc. Oh, and let’s not forget about margins. Some providers want you to believe 30% margin rates are “better than average,” and “good for MSPs who are just starting out.” That’s absolutely false. There are hundreds of providers – Yabbit included – that have allowed customers to grow their margin percentages to 70% and beyond! So don’t settle for less. Get All This – and More – By Partnering with Yabbit At Yabbit, we’ve got one goal: to see our customers succeed! Which is why we’ve put together these tips for selling and a comprehensive UCaaS platform that’s easy to set up, easy to use, and even easier to sell. Why? Because it’s got everything you need, and everything your clients want. But don’t take our word for it – read some of our customer ratings (they can’t stop yabbering about us) or just see it for yourself by scheduling your free demonstration with one of our experts! There’s always room

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Woman in front of her computer frustrated because of failover

No Failover? Say Goodbye to Your Profits and Your Peace of Mind

VoIP / yabbit

Picture this: you’ve just invested in the latest and greatest VoIP phone system. It’s saving you money, increasing employee productivity, and making your life at work so much easier. Then, one day, disaster strikes and you experience – dun, dun, dunnn – a network Teams outage. What do you do? Well, if you don’t have a failover service in place, you probably start to panic. How will you let your customers know about the issue? How long will it last? Should everyone just work from home the rest of the week? But if you do have a failover service, you can stay as cool as a cucumber. And – here’s the important part – continue with your day as usual. You can make and take customer calls without any issue, even as your competition scrambles to restore service. Sound like a dream come true? Well, that’s the magic of failover. What is Failover? In its simplest terms, failover is a backup operation that activates when your phone fails or your network experiences an outage. Your phone system will immediately switch from the faulty network to a backup network that’s still operational. Business continuity maintained! Now that you’ve got a basic understanding of what failover is, let’s dive into some of the biggest benefits failover can give your business. Many things can cause network outages or service disruptions – from inclement weather to construction workers accidentally cutting the wrong cable to issues with a piece of proprietary hardware or software. A comprehensive failover service ensures you can be prepared to face them all. How? Several ways, actually. Geo-Redundancy. The best phone system providers have network endpoints across the globe. If Blackburn goes out, all Blackburn traffic will be automatically routed to the Southbank network. Active/Active Setups. What is an active-active setup? It’s a failover configuration where two or more endpoints (or “nodes”) are clustered together and are all actively processing data. This means there won’t be any time lost when the traffic transitions from one network to another. If you’d like to get a little more technical, check this out! Not All VoIP Phone Systems Have Real Failover in Place Teams is down. In fact, all your Microsoft suite is down. How is this possible?! Many think that if it’s VoIP, it has failover. The reality is that you usually find out the hard way if your system does or does not have failover in place. The worst feeling is when you have to say, “Oooops! My system does not have a geo-redundant setup! It’s just a server and not really Cloud.” You may be left scrambling, trying to patch together some options while your system is down. This is NOT ideal and can cost you thousands of dollars and customers. Microsoft Downtime Causes Major Financial Hits The good news is the number of outages isn’t increasing. The bad news is the cost of an outage is. According to Uptime Institute, over 60% of outages result in a minimum of $100,000 in total losses. And in higher-risk industries like banking, healthcare, and government, the cost of downtime can be as much as $5 million per hour. How? Because they’re missing out on crucial calls, sales opportunities, customer service opportunities and so many other activities that keep the revenue engine running. Ouch! Did you know that Microsoft Teams can (and does) go offline? Do you have a plan? Having a phone system with built-in failover will ensure you can keep generating revenue in spite of any mishaps or outages. That’s where Yabbit can be your saviour. Don’t roll the dice when it comes to your uptime. If you’re interested in calculating the cost of an outage for your company, use this formula: Hourly Cost of Downtime = Hourly Lost Revenue [how much you normally sell in an hour] + Hourly Labor Cost [average hourly labor cost] + Hourly Recovery Costs [cost of restoring services] + Hourly Indirect Costs [estimated cost to your brand] Don’t Let Your Brand Suffer Nothing is more frustrating – and concerning – for customers than to call their provider and get a busy signal. Or worse, “the number you’ve dialed is not in service.” They’re left thinking the worst, with no way to confirm if the worst is true or not! Not only will this hurt your current business relationships, but this will also cost you some new customers and ultimately hurt your brand. After all, who’d want to do business with a company who can’t be reached reliably? Having a failover service in place (plus a disaster recovery plan), like the one offered by Yabbit, will lessen your downtime considerably, and make sure you’re reachable 24/7/365. A fact your current and potential customers will greatly appreciate. Get the Failover Solutions You Need with Yabbit At Yabbit, we know that no company is immune to outages. That’s why our goal is to give you the best failover services possible, turning what could be week-long interruptions into a microscopic blip on your radar. With our n-Share technology, you’re guaranteed a phone system that’s reliable, resilient, and available no matter what. Interested? Hop on down the Yabbit hole – we’d be happy to get you started!

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What are the benefits of VoIP Phone Systems?

VoIP / yabbit

The importance of consistent and clear communication cannot be overstated, regardless of whether one owns a large corporation, a small business or works from a home office. It is important to note that just one call missed or dropped can make all the difference between closing a deal and having potential clients or current customers look elsewhere. VoIP phone systems is a communication avenue known for its reliability, flexibility, scalability, and productivity. It is becoming increasingly popular among businesses of all types, sizes, and industries to communicate across networks. Listed below are some of the benefits of VoIP Phone Systems VoIP Phone System Benefits: Cost-effectiveness A key benefit of VoIP phone systems is the ability to save money, which virtually any business can appreciate. In a business setting where long-distance calls occur regularly, you will need to install as many phone lines and the costs can quickly mount. More than two callers can no longer use a single phone line, and the data communication information is modified into data packets and transmitted over the IP network. If you have an existing internet connection, you could connect it directly to your phone service provider or use the current IP connection to the Internet. VoIP Phone System Benefits: Bandwidth VoIP phone systems makes for more efficient use of your existing bandwidth, making this one of the little-known benefits of these services. VoIP continues to fill in those information gaps with the data from other bandwidth consumers, which will help you use your resources more efficiently. Also, VoIP can be a good way to reduce the amount of noise and make speech redundant, as well as improve the overall efficiency of your service. VoIP Phone System Benefits: Extensive features The additional features of VoIP phone systems services often go unnoticed by many businesses and a VoIP service offers. For your business to be productive, VoIP systems allow you to connect a vast range of devices through a single system. There are many ways to combine VoIP features with caller ID, virtual numbers, contact lists, voicemail, etc. Still, combining some of these features can enhance operations for better customer service. Due to the flexible nature of the service and the number of features included in various packages, you can develop custom VoIP services based on your company’s unique needs. VoIP Phone System Benefits: Flexibility of Networks VoIP phone systems offers one of the essential benefits your IT team will want to enjoy: its underlying network does not have to be part of a specific type of technology arrangement. With this system, you can create a more standardized system capable of supporting various communication types while also being more tolerant of faults and requiring less maintenance of equipment while being more efficient. Scalability When it comes to highly efficient systems, they are scalable to meet the needs of the business. However, traditional phone systems are far more challenging to scale to meet these requirements. The scalability of VoIP phone systems is one of the most significant benefits you can take advantage of in support of your productivity and efficiency while remaining highly cost-effective. Increasing communication effectiveness Your employees work from various places within the office, their homes, or even around the globe, making it crucial to keep them within your reach. The interesting thing about VoIP phone systems by Yabbit is that a single call can ring on your desk phone for the first few rings, then on your mobile phone, tablet, or laptop if it goes unanswered. As a result, urgent calls can be answered more often and do not require as much time to check voicemails or communicate over other platforms.

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getting sticky: building a lasting customer relationship

Getting Sticky: Building Lasting Customer Relationships

Business Success / yabbit

Now that you are using exceptional communication tools, it is time to use these tools to get sticky! After all, once you gain a customer it’s your goal to retain and build a lasting customer relationship. And there’s no better way to get your customers to stick around than giving them excellent customer experiences (CX). But if your customer service is lacking, your customers will find another provider. According to a recent report by PwC, 1 in 3 customers will leave a brand they love after just one unpleasant experience. But how do you know you’re providing excellent CX? Especially if your customer base doesn’t provide any feedback about it – positive or negative? After all, only 1 out of every 26 unhappy customers actually reach out to the company to complain. The answer is simple: look at the data. Having the right data is crucial to managing your business. This is why our communications solution comes packed with data-driven features that can help you improve your relationship with your clients. Using Your Features: If You Can Measure It, You Can Manage It The three fundamental areas of your communications solution are voice, video, and messaging. When you use the features of these areas to manage your customer experience and your business, your clients and your bottom-line benefit. This helps you build better and longer-lasting customer relationships. Below, we will focus on just a few of the data-centric features included within the three areas of your communications solution. Let’s measure these fundamental features that help you better manage your business. Voice While most phone services offer basic services including voicemail and hold, your new communications platform offers you so much more. Call features can add convenience for not only your employees but also your customers. As the manager of the account, you will have access to a portal to set your call rules to best suit your business. There is a laundry list of voice features that will make doing business easier, and in turn, benefit your customers. Just a taste of the features that will surely increase your customer experience include: Extensive call reporting – Administrators can pull relevant stats for any call on the system. This gives you an eye into how to improve call times and response rates. How many calls do you receive and how long does it take to answer those calls? How long are reps staying on the phone with customers? Does your team answer calls fast enough? Are more calls going to voicemail than necessary? And are you calling customers back like you say you will? All these questions and more can be answered with our call reporting. Voice transcription – Transcribing customer service calls allows you to review conversations and make changes to your script and CX processes as necessary. Did some of the questions an agent asked make the caller more confused or less confused? What did the agent say that made the interaction so positive? These data points will give you the starting point you need to meet – and even exceed – your customers’ service expectations. Call attendants– Call attendants will answer your phone calls and direct them to the correct department. Automated answering can be programmed through your portal. The greeting and menu options are 100% customizable by you. Find me/Follow me– These features allow you to program your calls to ring certain phones. Either all phones at once or phones in a particular order. In general, these two features combine to make sure that your business phone calls are answered quickly and by the right person or department. Softphone– Your phone system can be accessed via any mobile device through your new app. This includes mobile phones, tablets, laptops, and even your desktop computer. Your softphone can even allow you to message your customers and manage your calls through the app. Video When COVID shut down the business world, companies realized how important human contact is to the success of a business. Without the capability to physically visit a brick-and-mortar location and talk face to face with others, businesses suffered. One way to improve human-to-human connections and better customer relationships is through video. Webinars: A great way to communicate with clients is through webinars. This is an excellent way to have an interactive learning event with several clients at once or to capture an important visual asset you can reuse later. Video Conferencing: Similar to webinars, video conferencing can bring several people together. However, video conferencing is more closely related to meetings in a physical conference room. Product Demonstrations: The ability to refer to a video for product demonstrations can be beneficial for your clients. Offering a tool for them to empower themselves is a fantastic way to build a positive relationship with your customers. Messaging Nearly 80% of Australians own a smartphone. Also, more than 90% of texts are read by the recipient within 3 minutes of receipt. These statistics, along with your communications solution, can be used to your business’s advantage. You can utilize messaging to offer your clients special offers and updates. With Yabbit’s voicemail-to-text transcription, you get to respond even quicker to your customers without having to listen to the recording. Texts and SMS messages are often used as an ‘opt-in’ tool for businesses. When you offer this option to your customers, you have a direct avenue to deliver coupons, product updates, or events. Sending one to two messages a week is the best practice. Did we mention we also offer empathy analysis? It’s an AI-driven feature that identifies and categorizes a customer’s mood, opinion, and attitude. This is especially helpful for all written communication – like SMS messaging – because it can analyze what emotions lie behind the text. No more wondering what a customer really meant by that comment or text – now you can know for sure! These features are sure to help you build stickier customer relationships. Have Any Questions On Building A

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men discussing customer experience and shaking hands

Communication Tools Built for Better Customer Relationships

Cloud Phone System / yabbit

You know as well as we do that your relationships with customers are the backbone of your business. If you provide excellent care and top-notch services, consumers will be more loyal to your brand. In fact, customer experience (CX) drives over two-thirds of customer loyalty according to a report by Gartner. That’s more than brand preference and pricing combined. It makes sense that you would choose a communications system that would enhance, not just support, your relationships with customers. What to Look for in a Communication System There are a few ways to know if a system is CX-supportive. We’ve listed some of the most important capabilities to get you started. Provides excellent reliability and call quality Customers want to be able to reach you. And when they reach you, they want to jump straight to the reason for their call without wasting time repeating themselves or being forced to raise their voices due to audio issues. Or, even worse, get dropped from the call! But if your communication system offers geo-redundant network services and crystal-clear HD audio, these interruptions and annoyances will be a thing of the past – leading to a boost in positive customer experiences. Offers integrations for Common CRM and Support Software When your customers reach out to you, they expect the agent on the call to be friendly, knowledgeable, and effective. To do so, the agent needs CRM and support software full of information about the customers’ habits, preferences, etc. If records are incomplete or information is inaccurate, customer experience will suffer. Having a communication system that integrates with other software allows agents to few call logs, call recordings, and much more from one pane of glass. No more missing records or hunting for additional information! Personalized support is provided at the speed your customers crave. Equipped with customer-centric features – like ring groups Though hold is a necessary feature in communications, no one likes being put on hold. Especially if they have a particularly pressing problem. According to a recent study, 71% of consumers (age 16-24) believe that a quick response from businesses will drastically improve their customer experience. So, you need to be sure your communication system has features that amplify customer/agent connections and shorten response times. Some of these include ring groups, advanced call distribution, one-touch call transfer, and priority alerts. Capable of omnichannel communication Customer experience doesn’t just encompass phone calls anymore – and it hasn’t for a while! Usage of texting, online chat, and even instant messaging on social media has steadily climbed over the last decade. Consumers now expect to be able to reach businesses using multiple channels. It’s up to you to be reachable! Having a system that provides texting and IM capabilities is a surefire way to futureproof your customer experience process. Comes locked and loaded with robust reporting capabilities Improving customer experience processes can seem like a giant guessing game if you don’t have access to actionable data. Investing in a system that provides real-time statistics regarding call quality, agent performance, and more, in a single dashboard will be incredibly beneficial. It will give you the insights you need to streamline your customer experience processes, support your service teams, and maintain an excellent level of customer care. Remember, if you can measure it, you can manage it! Positive Impacts of Customer-Centered Communications Investing in, and focusing on, your customer base will reap major benefits for your brand and your bottom line. For instance, if your customers are treated well, they’re more likely to leave positive reviews about your business and your products. This boosts your SEO, gets more eyes on your site, and thus increases your customer base. Especially since 90% of consumers are heavily influenced by positive product reviews. And when your customer base grows, your sales will follow, leading to an incredible increase in revenue! And we’re not exaggerating. It’s been shown that customer-centric companies increase their revenue 1.4 times faster than companies who aren’t. Growth like that should never be ignored. Start Stepping Up Your CX Today with Yabbit Whether you’ve got a stellar CX, or it could use a little tweaking, we’ve got the tools in the burrow to help you retain customers and ramp up your revenue. From Yabbit’s innovative UCaaS platform to our feature-rich contact center solution, we can provide all the capabilities listed above and more. Not only that, but our customer experience suite of products also comes equipped with voice transcription and empathy analysis, empowering you to understand their motivations and intentions and act accordingly – even if you’re reviewing the conversation at a later date. Interested? Experience our excellent customer experience yourself by contacting Yabbit today!

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Display Your Business Phone Number From Any Phone

Business Success / yabbit

How long have you been in business? Are you just starting out? Maybe you have decades of dedication and hard work under your belt. You’ve put everything you have into building your business, and these past couple of years have truly tested us all. With whole teams going remote, you may have struggled with feeling like you were in control of your business and your customer interactions. But did you know there is a tool for helping you to protect your business by enabling any device to display your business phone number from anywhere? Let us introduce you to Yabbit Mobile! Maintain Your Brand Identity While Working Remotely Maintaining your business identity is important with all business functions. For most, this covers their branding, their logo, and how their business is portrayed by all members of their team. Did you know that your business phone number is also part of your business identity? It’s true! And when 67% of people don’t answer calls from unknown numbers, it becomes evident just how important it is for your business phone number to display properly on any device. With many employees working from home, you no longer have to worry about business being conducted on their personal phone lines. This protects their personal phone number AND your business’ reputation. With Yabbit Mobile, take your business phone number (all features included) with you wherever you go! Rest assured that while your employees are working from home, your customers will still be receiving the same great customer service that Yabbit helps to provide – all from your business phone number! The Control Is In Your Hands As a business owner, having control over your business is very important. Which is why allowing for remote and hybrid work may at first be a little frightening. It doesn’t have to be! Yabbit allows for your business phone number to display when your employees make a business call from their personal cell phones. Yabbit also allows you as a business owner to maintain control over the platform with access to reporting and analytics, so you can see what calls are being made and when conversations are had. Having control can also benefit your customer service! The same data reporting is helpful with following up with and following through with customer requests, even if you didn’t initially handle their call. Yabbit allows your team to take their customer service game to the next level. Maintaining Your Business Phone Number With Benefits Displaying your business phone number isn’t the only benefit of the Yabbit platform. Yabbit comes with so many features and capabilities, that the benefits are endless. However, we’ve highlighted a few of our favorites: Little amount of setup – With easy setup, you don’t have to worry about too much technical stuff. This frees you up to focus on your business. Work from anywhere – We touched on working from home, but with the Yabbit Mobile App you can work from anywhere, anytime. Now that’s mobility! Work from multiple devices – You can easily work from your desktop, your laptop, even your cell phone, AND transfer calls between them! Whether working solo or as a team, this feature allows for seamless customer service. Resilience – If your in-office internet goes down or your building loses power, your connection to your customers can carry on with the use of the Yabbit Mobile App. This aids your business in staying reliable and resilient. Management features – Among the data analytics we discussed earlier, you’ll also be able to forecast and see team contributions. You can check incoming and outgoing call rates for specific days and times to see when you are busiest and then schedule your employees based on this information. Integrations – The Yabbit platform also allows integrations with other business tools, like MS Teams, faxing solutions, scheduling and billing software, and CRM programs. The Yabbit platform, along with Yabbit Mobile, can do all of this and more! The Reliability of Yabbit Mobile If there’s anything that we have learned since the start of the Covid-19 Pandemic, it’s that life (and business) is not always predictable. Maintaining control of your business phone number is! Whether you’re working as a team, working from home, or conducting business while on the go, Yabbit Mobile will help your business to appear as a reliable, unified front by displaying your business phone number! We’re that thing you’ve been crying out for! Reach out to learn more about Yabbit Mobile, your all-in, office communication hot spot!

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Unified Communications for customer relationships

How Unified Communications Enables You To Maintain Your Client Relationships

Cloud Phone System / yabbit

Throughout the Covid-19 pandemic, many businesses were forced to quickly move to a work from home model to keep business going as close to normal as possible. Many employees were and still are conducting business from their personal devices, and the push for remote work is not slowing down. In fact, Upwork estimates that “22% of the workforce (36.2 Million Americans) will work remotely by 2025.” So how do you as a business owner maintain relationships with these clients when business communications are being conducted on personal equipment? Unified Communications is your answer and solution! The Importance of Client Relationships First, let’s look at the importance of client relationships. Maintaining client relationships is the single most important thing any business can do to ensure customer retention. According to 99 Firms, “89% of companies consider superior customer service an essential customer retention element.” When there is a relationship built on a strong foundation, there is open communication. This allows clients to express their wants and needs and also allows for businesses to express how they can help meet them. Happy clients lead to customer retention, good reviews, word of mouth referrals, and ultimately increased revenue – the goal of every business! Believe it or not, client relationships can be easily maintained and great customer service can be provided through Unified Communications. What is Unified Communications? Unified Communications, or UC, is a business communications platform that allows for collaboration through cloud-based solutions. From audio calls, to instant messaging, to video conferencing, UC brings all avenues of communications together in one easy-to-use platform. These platforms can be accessed via desktop, laptop, or mobile device, giving business room to grow the way they see fit. Technology has given humans the ability to travel more often and more efficiently, and now with UC our businesses can be accessed at home or on the beach the same way they would be in the office. Maintaining Your Client Relationships With UC Ditching The Old Ways When businesses first started having employees work from home, it all happened so fast that these changes weren’t made in the best way possible. Employees were using their personal computers to conduct business and their personal mobile phones to make important business calls. While this setup allowed businesses to connect with clients, it wasn’t the same as a professional business connection. Business owners weren’t able to be as involved in the communications process as they were when their employees were in the office. Analytics With Unified Communications, businesses have access to analytics for better call management. This allows a business owner to track the stats and progress of their team’s calls, ensuring that all needs are being met with zero gaps in customer service. These analytics can also be used to track high call volume times so you can make sure that you have your staff scheduled at the right times to help your business succeed. Collaborative Integrations Chances are, your team may already be using a program (such as MS Teams) to collaborate with each other on projects. A good Unified Communications platform will allow for the integration of these collaborative platforms. This means that your existing framework can be expanded upon. You can attend to your clients and maintain relationships even better than before, with more calling features built right into your existing solutions Additionally, a good platform will also have the capability to integrate with a plethora of your other business solutions, like your billing platform, CRM, and more! This creates a single pane of glass experience and improves your productivity. Choosing a Unified Communications Platform With a Unified Communications platform, it doesn’t matter if your employees are working on their personal devices because they’ll be working through a program that you have more control over. A UC platform turns any device into a business line and keeps the control in the hands of your company. From keeping tabs on clients to tracking call logs, you’ll maintain client relationships better and easier with a Unified Communications platform. Yabbit has all the communications solutions businesses need to support in-office, remote, and hybrid workplaces. Check out our list of features to learn more about what Yabbit has to offer! Ready to learn more about what’s in the burrow? We are ready and waiting to help you succeed. Contact us today to learn more!

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10 Benefits Of A Cloud Phone System

Cloud Phone System / yabbit

There are so many cloud phone systems out there to choose from. When it comes to picking the right business for you to work with, it can be difficult to know where to start. Not all cloud phone systems are created equal and there are specific benefits you should be on the lookout for when choosing your cloud phone system. Choosing the right cloud phone system is vital to building a reliable customer relationship and can make or break your business. So, let’s burrow into the 10 benefits you need in a cloud phone system: Little Amount of Setup and Technical Touch A cloud phone system should be easy to install, maintain, and operate. Your provider should be responsible for most aspects of operating the phone solution, which frees your team up to focus on day-to-day business duties. No more costly and confusing maintenance, as all the technical stuff should be taken care of on the provider’s side of the platform. No Per-line Rental With a cloud phone system, you should only have to pay one monthly fee. Find a solution that has no per-line rental added. A cloud phone system can save your business time and money, but it’s vital to choose a provider that prioritizes you, not someone that charges an arm and a leg. Work from Anywhere, Any Time With the right solution, business owners gain flexibility. Cloud phone systems are internet-based and often come with additional communication methods, such as softphones. The right phone system should support your remote workers and employees who need to work from anywhere at any time. With a good cloud phone solution, employees can use their devices to connect and collaborate as if they are in the office. This flexibility is available to workers with the assurance that their private information stays secure. Effectively making working from home a seamless experience for teams. Work from Multiple Devices With a cloud phone system, you should have added features included with your service. For example, the right solutions come with the capability to work from multiple devices. With desktop and mobile apps, any device can become your office. You can even seamlessly transfer from one device to another device should you need to take a call on the go. Cloud Phone System’s Offer Resilience Some of the best benefits to look out for in a phone system are reliability and resiliency. Some people fear that when they use a cloud phone system, your service may go down when your internet goes down or if there is a power outage. This should only be correct to a point. Your phones that are tied to your office internet may not have service. However, any mobile devices you use will still work perfectly. Therefore, you can forward any phone calls to your mobile device or use your app and keep your business day rolling and the callers none the wiser. Management Features You will love the management features available to you from a good cloud phone system. The insights provided by data analytics can help your business forecast and see team contributions. This can help sort out any staffing issues and ensure you have representatives available during peak calling times when your customers need it the most. Integration The right cloud phone system works well with other business solutions. Through appropriate APIs you can utilize your phone system to access a lot of your existing solutions, such as MS Teams, faxing solutions, billing, and CRMs. When you decide to add more features and integrations, cloud phone systems make it easy. Allowing you to take advantage of your phone system features while streamlining your business processes with little to no stress. Recording Included Tired of providers nickel and diming you? Finding the right provider means business-critical features are included, such as recording. There should be no additional hardware required for this critical feature. With recording, managers can simply play back the material for training purposes. This feature is also convenient for any escalated claims, or items that need to be reviewed. Support for Collaboration A good cloud phone system should support collaboration and team efforts. It should provide you with access to tools like call transfer, call conference, and call record. All of these features can help your employees work together more efficiently than if they did not have these tools. In addition to those standard calling features, team messaging can take place through a cloud phone system, making collaboration a single pane of glass experience. Choosing the right solution makes collaborating from anywhere easier than ever before. Call Rules Made Easier Not only does the right system allow for collaboration, but it should also allow your business to create call rules. Call rules save you time and energy by setting up a standard for your phone calls. For example, you can program your phone to ring a few times and then forward the call to a mobile device to ensure your customers are always cared for. Choosing The Right Cloud Phone System Yabbit’s Cloud-Based Phone System gives you access to features that make your business better than ever. With chat, video calls, collaboration tools, and more, all in one easy-to-use package, your business will reap the benefits of a cloud phone system for years to come. Check out our list of features here to learn more about what Yabbit has to offer! If you would like to learn more about the benefits our cloud phone system offers, our professionals at Yabbit would love to talk to you. Contact us today to learn more!

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Your 2022 Communications Plan Is Here

Business Success / yabbit

Business communications in 2022 looks a lot different than communications 5 years ago. Lock down has transformed the business world in many ways. The most profound way that business communication has changed is the way that coworkers speak with and work with each other. 2020 forced the business sector to go remote. In fact, remote work is estimated to stabalise around 300% of pre-pandemic levels. World-wide, we have seen that the hybrid work model is becoming popular, so workers can stay remote if they wish. No matter what the world is doing, you need to make a communications plan for your future. Some items that you need to keep in mind when creating a communications plan include your business budget, your business goals, and flexibility for remote, hybrid or in-office work. Your Communications Plan Committee Your communications plan needs to cover all communications for your company. This includes both internal and external communication. Creating a small committee to develop your communications plan is a great idea. This committee should include employees such as a manager, a lead sales representative, and an IT or tech person. These people need to have a good insight into how things are currently operating and items that can be improved upon in the future. Two Audiences for Your Communications Plan When you begin creating your plan, it is important to separate your communications into two sections, your internal communications plan, and your external communications plan. As you work on understanding the needs of each sector, you can really focus on what would be the best ‘bang for your buck’ to meet these individual needs. Internal communications plan: A great way to approach creating an internal communications plan is to talk with your team. Understanding their trials and issues can help give you a good idea of where to start. External communications plan: When creating a communications plan for your customers, it’s important to understand your target audience. As you research your customers, you need to know the industry they work in. That way, you can focus on the aspects of your product that best suit their needs. Once you know their industry, it is easier to know what they want and need and how your products, customer service, and communications can best suit them. Some key questions for your customers and your business: Do they need assistance after hours? How do your customers prefer to reach you (text, voice, email, etc.)? Do your phone calls get ignored due to your phone number being out of their area code? Goal Setting for Your Communications When setting your communication goals, you should start with broad or general goals. Below are some examples for both internal and external communication goals. Once you have general goals, it’s time to give them a timeline and focus on details to make your goals turn into reality. Internal Goals: Cut down on the time it takes to connect with employees. Make collaboration easier. Have more productive meetings. External Goals: Offer clients several communication avenues. Decrease the amount of time spent on hold by customers. Decrease the number of calls that go to voicemail. Communication Solution for Your Communications Plan A great communications plan and goals can only be achieved if you have the right communications solution. A cloud-based communications solution is going to give you the most options, functions, and features to meet your company’s goals. While there are many features of a cloud-based phone system that can benefit your business, a few features really stand out. A call center can improve response time for your customers. Automation is available in many aspects of communication including voice calls, email, and messaging. One of the most useful features for a manager or business owner is analytics. The data collected from analytics can help with many business decisions. Set Your Plan into Motion Yabbit is here to help you with your communication plan. We offer the best in business communications solutions and would love to discuss these solutions with you. Contact us today and we will work with you to make sure that your communications plan and goals are achieved through a great business communications solution.

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