Supporting Contact Centers Beyond COVID-19
Challenges facing contact centers
One of the biggest challenges contact centers are facing is managing remote employees and operations. Contact centers require managers and employees to be efficient and fast with customer service. As a service provider, the challenge in supporting contact centers beyond COVID-19, lies in the tools you have.
Remote work is here to stay
One high profile research group, Nemertes, recently reported, because of COVID-19, almost 91% of companies now have employees working from home (WFH). Post- pandemic, a whopping 71% are still planning to continue the WFH journey, to varying degrees.
How you can support contact centers
The right unified communications and collaboration (UC&C) solution can make or break a contact center. Your opportunity lies in offering the best of the best.
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You will learn
- The importance of the customer experience
- How efficiency, analytics, and support come into play
- How utilizing UC&C with Yabbit benefits your target market