Business Success Archives - Page 2 of 2

Display Your Business Phone Number From Any Phone

How long have you been in business? Are you just starting out? Maybe you have decades of dedication and hard work under your belt. You’ve put everything you have into building your business, and these past couple of years have truly tested us all. With whole teams going remote, you may have struggled with feeling like you were in control of your business and your customer interactions. But did you know there is a tool for helping you to protect your business by enabling any device to display your business phone number from anywhere? Let us introduce you to Yabbit Mobile! Maintain Your Brand Identity While Working Remotely Maintaining your business identity is important with all business functions. For most, this covers their branding, their logo, and how their business is portrayed by all members of their team. Did you know that your business phone number is also part of your business identity? It’s true! And when 67% of people don’t answer calls from unknown numbers, it becomes evident just how important it is for your business phone number to display properly on any device. With many employees working from home, you no longer have to worry about business being conducted on their personal phone lines. This protects their personal phone number AND your business’ reputation. With Yabbit Mobile, take your business phone number (all features included) with you wherever you go! Rest assured that while your employees are working from home, your customers will still be receiving the same great customer service that Yabbit helps to provide – all from your business phone number! The Control Is In Your Hands As a business owner, having control over your business is very important. Which is why allowing for remote and hybrid work may at first be a little frightening. It doesn’t have to be! Yabbit allows for your business phone number to display when your employees make a business call from their personal cell phones. Yabbit also allows you as a business owner to maintain control over the platform with access to reporting and analytics, so you can see what calls are being made and when conversations are had. Having control can also benefit your customer service! The same data reporting is helpful with following up with and following through with customer requests, even if you didn’t initially handle their call. Yabbit allows your team to take their customer service game to the next level. Maintaining Your Business Phone Number With Benefits Displaying your business phone number isn’t the only benefit of the Yabbit platform. Yabbit comes with so many features and capabilities, that the benefits are endless. However, we’ve highlighted a few of our favorites: Little amount of setup – With easy setup, you don’t have to worry about too much technical stuff. This frees you up to focus on your business. Work from anywhere – We touched on working from home, but with the Yabbit Mobile App you can work from anywhere, anytime. Now that’s mobility! Work from multiple devices – You can easily work from your desktop, your laptop, even your cell phone, AND transfer calls between them! Whether working solo or as a team, this feature allows for seamless customer service. Resilience – If your in-office internet goes down or your building loses power, your connection to your customers can carry on with the use of the Yabbit Mobile App. This aids your business in staying reliable and resilient. Management features – Among the data analytics we discussed earlier, you’ll also be able to forecast and see team contributions. You can check incoming and outgoing call rates for specific days and times to see when you are busiest and then schedule your employees based on this information. Integrations – The Yabbit platform also allows integrations with other business tools, like MS Teams, faxing solutions, scheduling and billing software, and CRM programs. The Yabbit platform, along with Yabbit Mobile, can do all of this and more! The Reliability of Yabbit Mobile If there’s anything that we have learned since the start of the Covid-19 Pandemic, it’s that life (and business) is not always predictable. Maintaining control of your business phone number is! Whether you’re working as a team, working from home, or conducting business while on the go, Yabbit Mobile will help your business to appear as a reliable, unified front by displaying your business phone number! We’re that thing you’ve been crying out for! Reach out to learn more about Yabbit Mobile, your all-in, office communication hot spot!

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Opportunities for Avaya Resellers To Accomplish More

Business Success / yabbit

Being a communications provider in a competitive market can be hard. Partnering with the right provider can set you up for success or failure. There are some companies that offer support and are willing to build relationships with their partnered businesses. This is something that Avaya resellers have had to learn the hard way. A great partnership will help businesses grow, not undercut their efforts and become more competition. In so many ways the success of these manufacturers is because of you and how you sold, implemented, and supported the customers. You are the reason your partner brand is credible. It’s time to take back your business. As you know, 2020 took the world by storm. Not many were prepared for the Covid-19 induced shutdown. Companies scrambled to keep their businesses running as they sent their employees home. Sadly, it is estimated that about 1/3 of small businesses closed their doors at this time. In response to the sudden shift to remote work, businesses needed to give their workers communications that they could use from home. This is where communications providers could make a big difference and help keep doors open. This is a massive opportunity for you to pivot your future and adapt to the new normal. Preparing For Better Business For businesses that did not make a full switch to a comprehensive cloud-based communications solution, help can still be on the way. Providers like you should be taking the time to reach out to these potential customers and help them transition to a better solution. With the growth of hybrid and remote work models, businesses have the potential to not only begin utilizing a better communications solution, but also watch the productivity of their employees increase. Workers are reporting that they are just as productive or more productive working from home. You can support this increase in employee productivity by working with businesses to bring their employees effective solutions. Avaya Resellers Need the Right Partnership You need to be very careful in your partnership decisions. While many companies boast great communications solutions, for resellers like you, a great partner is key to your success. Avaya resellers and other communications providers have often learned that reading their contracts very closely is an important step in the process. As you choose which company to partner with, you need to make sure that your customer base is secure and will not be poached by you partner if they choose to end your partnership. After all, you have worked hard to build relationships with your customers. It would be a shame to see all that hard work go down the drain when your “partner” makes a few phone calls. Did you know there is a ‘no cause’ clause in your Avaya agreement and you can be given 30 day’s notice? Did you know that Avaya may ring your customers during those 30 days to say you’re not authorized to support them any longer, or even give the other dealers names to your customers? Supporting Customers You would be amiss if you do not educate your customers on how the platform can support remote and hybrid workers. As you educate your customers, you build a trusting relationship that will keep your customers coming back year after year. Taking these opportunities to educate customers helps build rapport with clients. A strong relationship is vital in establishing a reputation as an expert in the field. You still have this credibility as you have delivered a successful outcome for a long time. Your IP and your reputation are still intact. As Avaya resellers know all too well, establishing yourself as an expert in the field is very important. If your partner is more knowledgeable, this gives them ground to establish their reputation with your customers, which is something very undesirable. Yabbit- The Right Brand Delivered to You by the Right Partner If you are looking to add communication offerings you need to find a trustworthy partner. Yabbit not only brings you the newest and most up to date communications solutions, but also can offer you the most innovative cloud-based communications on the market. Here at Yabbit, we are hard at work searching for the best platforms, processes and the leading solutions available today. Australian build with Data Sovereignty will enable you and your customers security. Contact Yabbit today to work with a partner who cares about you and your business.

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Your 2022 Communications Plan Is Here

Business Success / yabbit

Business communications in 2022 looks a lot different than communications 5 years ago. Lock down has transformed the business world in many ways. The most profound way that business communication has changed is the way that coworkers speak with and work with each other. 2020 forced the business sector to go remote. In fact, remote work is estimated to stabalise around 300% of pre-pandemic levels. World-wide, we have seen that the hybrid work model is becoming popular, so workers can stay remote if they wish. No matter what the world is doing, you need to make a communications plan for your future. Some items that you need to keep in mind when creating a communications plan include your business budget, your business goals, and flexibility for remote, hybrid or in-office work. Your Communications Plan Committee Your communications plan needs to cover all communications for your company. This includes both internal and external communication. Creating a small committee to develop your communications plan is a great idea. This committee should include employees such as a manager, a lead sales representative, and an IT or tech person. These people need to have a good insight into how things are currently operating and items that can be improved upon in the future. Two Audiences for Your Communications Plan When you begin creating your plan, it is important to separate your communications into two sections, your internal communications plan, and your external communications plan. As you work on understanding the needs of each sector, you can really focus on what would be the best ‘bang for your buck’ to meet these individual needs. Internal communications plan: A great way to approach creating an internal communications plan is to talk with your team. Understanding their trials and issues can help give you a good idea of where to start. External communications plan: When creating a communications plan for your customers, it’s important to understand your target audience. As you research your customers, you need to know the industry they work in. That way, you can focus on the aspects of your product that best suit their needs. Once you know their industry, it is easier to know what they want and need and how your products, customer service, and communications can best suit them. Some key questions for your customers and your business: Do they need assistance after hours? How do your customers prefer to reach you (text, voice, email, etc.)? Do your phone calls get ignored due to your phone number being out of their area code? Goal Setting for Your Communications When setting your communication goals, you should start with broad or general goals. Below are some examples for both internal and external communication goals. Once you have general goals, it’s time to give them a timeline and focus on details to make your goals turn into reality. Internal Goals: Cut down on the time it takes to connect with employees. Make collaboration easier. Have more productive meetings. External Goals: Offer clients several communication avenues. Decrease the amount of time spent on hold by customers. Decrease the number of calls that go to voicemail. Communication Solution for Your Communications Plan A great communications plan and goals can only be achieved if you have the right communications solution. A cloud-based communications solution is going to give you the most options, functions, and features to meet your company’s goals. While there are many features of a cloud-based phone system that can benefit your business, a few features really stand out. A call center can improve response time for your customers. Automation is available in many aspects of communication including voice calls, email, and messaging. One of the most useful features for a manager or business owner is analytics. The data collected from analytics can help with many business decisions. Set Your Plan into Motion Yabbit is here to help you with your communication plan. We offer the best in business communications solutions and would love to discuss these solutions with you. Contact us today and we will work with you to make sure that your communications plan and goals are achieved through a great business communications solution.

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Business Success

Display Your Business Phone Number From Any Phone

Opportunities for Avaya Resellers To Accomplish More

Your 2022 Communications Plan Is Here