Work-life balance has always been hard to achieve, but the remote work boom has made it even harder. Employees are working from laptops and mobile devices more frequently than ever. In fact, business-related mobile usage saw a 200% increase in 2020. And while this increase in flexibility has had wonderful effects on your employees’ mental […]
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Now that you are using exceptional communication tools, it is time to use these tools to get sticky! After all, once you gain a customer it’s your goal to retain and build a lasting customer relationship. And there’s no better way to get your customers to stick around than giving them excellent customer experiences (CX).
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You know as well as we do that your relationships with customers are the backbone of your business. If you provide excellent care and top-notch services, consumers will be more loyal to your brand. In fact, customer experience (CX) drives over two-thirds of customer loyalty according to a report by Gartner. That’s more than brand
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When a new technology arrives, it creates a buzz in various spheres. Unfortunately, it takes a while for the right information to reach the masses and in the meantime, people spin different stories around it based on their limited understanding. And that’s how misconceptions start to surface. The Voice-Over-Internet-Protocol (VOIP) has also become a victim
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While remote work via unified communications has numerous benefits, one of the biggest concerns for businesses is security. With so many employees working from home, a lot of sensitive business information is being shared online via UCaaS products. Are those products truly capable of delivering this data to the right person safely and securely? The
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We all were taught in the school that the telephone was invented by Alexander Graham Bell. This is certainly a veritable fact, however, the development of the telephone includes many other people and an array of devices that shaped up the equipment without which we can’t imagine our life today. History of Telephone- In a
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How long have you been in business? Are you just starting out? Maybe you have decades of dedication and hard work under your belt. You’ve put everything you have into building your business, and these past couple of years have truly tested us all. With whole teams going remote, you may have struggled with feeling
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If you miss a business phone call, you might miss out on important details and opportunities you would want to know about beforehand. For startups, it is increasingly important to make sure that no calls are left unanswered. If missing calls and important messages is frequent, then there is a good chance that the person
How Your Ip Phone System Will Ensure You Never Miss A Call Again Read More »
Throughout the Covid-19 pandemic, many businesses were forced to quickly move to a work from home model to keep business going as close to normal as possible. Many employees were and still are conducting business from their personal devices, and the push for remote work is not slowing down. In fact, Upwork estimates that “22%
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There are so many cloud phone systems out there to choose from. When it comes to picking the right business for you to work with, it can be difficult to know where to start. Not all cloud phone systems are created equal and there are specific benefits you should be on the lookout for when
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